Location: Chicago,IL, USA
Responsibilities Support global Level 3 user tickets for Enterprise Collaboration platform. Primary tools being SharePoint On-Premises, SharePoint Online, OneDrive, Yammer, Sway, MS Teams, Power Apps, Power Automate, Power Pages Effectively support products within defined SLA and monitor the ageing tickets. Maintains thorough understanding of JLL product feature and functionality, including all core products related to SharePoint, Office 365 Business Application tools (PowerApps and Power Automate), Out Systems, Box and integrations with on-premises and cloud. Act as point of escalation for local JLL Technology Services Center. Provides competence and skills to deal with users' tickets through troubleshooting sessions over email and live sessions. Be willing to support global audience as well as users in Americas region. Develop and support low code applications using Power Apps/Logic Apps/Azure Functions. Develop and support business process automations using (not limited to) Power Automate & Out Systems. Support Enterprise Collaboration Capital and Operational projects. Communicate with managers on business systems and project statuses. Interpersonal skills necessary to manage business users and provide them with technical solutions within the guidelines for the platform. Follow the processes and guidelines laid for the support services. Troubleshooting of maintenance tasks Sounds like you? To apply you need to be: Experience & Education Masters/Bachelor's degree in Information & Computer Science, Statistics or a quantitative discipline in science. 10 years of experience in working with Microsoft Enterprise collaboration tools. Experience with Level 3 Support. Technical Skills & Competencies The candidate will have experience with Microsoft collaboration tools like SharePoint On-Premises, SharePoint Online, OneDrive, Yammer, Sway, MS Teams etc. The candidate should understand the Office 365 Business Application tools like PowerApps and Power Automate. Strong written and verbal communication skills (English) Strong analytical and problem-solving skills Ability to present technical information in a way that non-technical staff will understand. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in a fully entrepreneurial and inclusive work environment. If you harbor passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year. Apply today!