The Senior Facility Operations Manager will perform all tasks associated with day-to-day facility management including but not limited to, building operation, staff management, customer relations, contract compliance, technical reviews, Facility Condition Assessments, and other related services in real estate life cycle and capital planning of properties. Conducts the on-site inspection and assessment, prepares a written report to accurately describe their findings, and ensure they are entered in the information into the CMMS.
Benefit Information:ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management.
Principal Duties and Responsibilities:
The following duties are typical for this classification. All duties may not be performed and/or additional duties may be added to address business needs.
Essential Functions:
- Responsible for and lead contact for the operational management of all sites-based facility management services and for service quality and development.
- Manage the preventative and predictive maintenance programs.
- Oversee day-to-day management of a staff of 40 – 50 skilled technicians.
- Ensures all contract requirements are being meet and exceeded.
- Manage quality assurances and customer expectations.
- Compares conditions of the facilities and estimate the costs of needed repairs and renovations.
- Forecasts facility conditions for Exterior Structure, Life Safety, HVAC, Electrical, Plumbing, Interior Finish, Site, ADA Compliance, etc.
- Maintains data in a CMMS system to ensure quality and compliance of maintenance and reactionary work orders.
- Defines requirements to solve problems, launch baseline for the master plan, and deliver the credible and defensible data.
- Evaluates architectural, structural, civil, mechanical, electrical and plumbing systems to determine condition, remaining useful life and required maintenance and remedial measures.
- Completes comprehensive and high-quality condition assessment and due diligence engineering evaluations of varying buildings' systems.
- Manages client relationships. Identifies and develops facility options to satisfy project objectives.
- Determines life cycle / replacement value.
- Performs other duties as required.
Minimum Education and/or Experience Requirements
- Bachelor's degree (BA or BS) from four-year college or university in a related field or equivalent relative experience is required.
- 5+ years of experience in related field.
- FMP, SFP, CFM, preferred but not required.
- Experience with managing a large multi-craft staff.
- Experience with CMMS management.
- Experience with large facilities of greater than three million square feet.
- Must have a valid driver's license.
- Excellent verbal and written communications.
- Excellent time management skills including ability to perform multiple priorities in a fast-paced environment and ability to work independently.
- Excellent computer skills; proficiency in Microsoft Office Suite.
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