Location: Orlando,FL, USA
Job Responsibilities
* Location: Orlando, FL.
* Responsible for providing technical service of complex electro-mechanical systems at customer sites.
* Troubleshoot equipment problems to isolate problems and take steps to minimize downtime or system interrupts and eliminate equipment malfunctions. Determine corrective actions as required.
* May own or take part in installations or relocations of customer equipment and perform start-up and qualification procedures.
* Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
* Assist in complex field modifications, upgrades, CIPs, and ECOs.
* Maintain records and reports as required to properly coordinate activities with supervisors and customers.
* Assist in the planning, management, and execution of projects of a limited scope and duration
* May perform other related duties as assigned or requested by manager.
* Employment type - Full time.
Other Job Responsibilities
Leadership:
* Provide technical instructions and mentoring for the technical support team.
* Ability for leading customer escalations, task forces and continuous improvement projects.
* May Provide on-site instruction to sub-contractors, co-workers, and customers.
Customer Relations:
* Professionally represent the company to the customer.
* Be committed to customer satisfaction and develop good customer relations by maintaining high professionalism standards of conduct.
* Shadow more experienced engineer at customer site as needed.
* Present escalation action plans and status.
Minimum Qualifications
* BS degree or Associate degree in electronics, engineering, or other applicable field of study with +5 years of relevant experience or equivalent, or +8 years of direct experience if no applicable field study.
* Previous experience in installation, maintenance, repair and troubleshooting of capital equipment adhering to company procedures.
* Work experience in clean room environment, wearing clean room garments and appropriate personal protective safety equipment.
* Able to work for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
* Experience in Microsoft Office Suite and data analysis tools.
* Complete assignments with attention to detail and high degree of accuracy.
* Establish and maintain cooperative working relationships with co-workers and customers.
* Adhere to customer rules and policies regarding worksite behavior and safety.
* Able to travel up to 20% of the time. Must have the ability to obtain a valid passport and travel internationally as required.
* Candidates must already have a work authorization that would permit them to work for ACM Research in the US.
Preferred Qualifications
* Fluency in Mandarin a bonus.