JOB DESCRIPTION What do be part of something bigger?We do too. Senior Fraud Protection Ops ManagerLocation: Gaithersburg, MDHours: Monday-Friday, 8:00am-5:00pmHybrid Work ModelThe Senior Fraud Protection Ops Manager is a critical piece of our Anti-Fraud team and will oversee global team members.Some of the things that you'll be doing...
- Strategic Planning: Responsible for developing the strategic vision, objectives, and goals for Fraud protection in accordance with the CTO vision set forth for the business unit. They align the Fraud protection activities with the organization's overall security strategy and ensure that the Fraud protection operations support the business's needs.
- Team Management: Manager oversees a global team of Fraud protection analysts and professionals. Responsible for interviewing, hiring, training, and managing the Fraud protection staff.
- Fraud Protection Incident Response: Ensure the effective actionable response to all Fraud protection security incidents, to include detection, analysis and takedowns of anything classified under the enforcement banner.
- Technology Management: Responsible for managing the proprietary technologies used for Fraud protection 24/7 environment. This includes security monitoring tools, DomainSec intelligence platform, Domain Manager security tools and other technologies.
- Policy and Procedure Development: Establish and enforce security policies, procedures, and guidelines for the Anti-Fraud operations. Comply with the Anti-Fraud activities, regulatory requirements and industry best practices.
- Collaboration and Communication: Collaborate with the various teams within the organization as well as senior management and stakeholders.
- Client communication: Meet with customers to go over various reporting, provide technical analysis to Anti-Fraud incidents. Meet with new customers to handle onboarding and portal access.
- Continuous Improvement: Continuously assess and improve the Anti-Fraud capabilities, processes, and procedures. They stay updated with the latest trends and developments in the Anti-Fraud ecosystem.
Applicable technical skills, experience and qualifications required:
- Minimum five years of recent experience in 24/7 X 365 Anti-Fraud or Security Operation centers
- Bachelor's degree from an accredited college/university in a related field or equivalent experience
- Experience working in a large global organization
- 2+ years of prior leadership experience, preferably in the field of Anti-Fraud Protection
- Bilingual/Multilingual skills preferred
- Customer management software experience
- Technical background must be in the Cyber Security space
- Knowledge of Cyber Security threat vectors
- Risk Mitigation & Management
- Good knowledge of IT and Internet Technology
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ABOUT US CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources.Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC? At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.