WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Senior Fulfillment Coordinator
POSITION SCOPE: The Senior Fulfillment Coordinator will be responsible for handling the efficient processing of all outgoing wholesale and e-commerce orders as well as incoming shipments by ensuring that orders meet quality standards, are packaged according to company guidelines, and are shipped in a timely manner.
RESPONSIBLITIES:
- Process all FoundRae's Wholesale and e-Commerce outgoing orders and incoming shipments.
- Ensure all orders pass quality standards and are shipped in accordance with FoundRae's packaging standards.
- Log, track, and report client orders and returns from initiation to completion.
- Provide tracking information to recipients of all outgoing orders.
- Prepare and track documentation for international shipments.
- Prepare shipment documentation for all repairs and returns.
- Notify Client Care team of item lead time, out of stock items, applicable international shipping fees and repair fees.
- Collaborate with Client Care and Wholesale teams on managing multiple client requests with competing priorities.
- Process returns and transfers within the timeframe of company policy while ensuring accuracy.
- Communicate any inventory or shipping discrepancies to the Client Care and/or Wholesale teams ensuring resolution.
- Ensure appropriate inventory of shipping and packaging supplies; receive and organize for storage.
- Work with Manager to document inbound and outbound shipping procedures and make recommendations for process improvement.
- Participate in monthly physical inventory count supporting Production.
- Document customer and report customer claims.
- Work with shipping carriers to actively solve issues.
- Schedule shipping carrier and messenger service as necessary.
- Assist in any other duties assigned by my management.
QUALIFICATIONS:
- Minimum of 2 years previous experience in Fulfillment, Shipping/Receiving or Warehouse Operations within a luxury environment or, luxury warehouse experience
- Minimum of High School degree required
- Proficiency in Excel, Word and NetSuite or similar business systems
- Familiarity working with shipping vendors/systems preferred
- Ability to quickly learn and apply system capabilities
- Strong attention to detail and organization
- Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner
- Ability to lift, bend, carry and move packages weighing up to 25pounds
The appointed candidate will be offered an hourly rate between $22.00 - $27.00 plus the opportunity for commission, potential variable bonus, a comprehensive benefits package including: medical, short and long-term disability, various paid time off programs, employee discount/perks and retirement plan.
Our Company's values:
- We value people: we want each other to be the best versions of who we can be.
- We value our relationships with our employees, suppliers and community.
- We value diversity and promote inclusivity with our words, actions and images.
- We value professional development and personal growth.
- We value community service and philanthropy.
- We value and foster creativity and self-expression.
- We value accountability for ourselves and the collective and show integrity through all our interactions.
- We value storytelling and reading.