Senior Helpdesk Administrator
: Job Details :

Who we are:EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello's proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health's mission of revolutionizing preventive care.What we're looking for:We're seeking a talented Senior Helpdesk Administratorto support and manage EHE's IT infrastructure and business applications. This role will troubleshoot complex IT issues, manage support requests, and execute operation-specific jobs.We're looking for someone with a strong background in helpdesk and corporate technology. The ideal candidate will have a deep understanding of Mac/JAMF system support, excellent problem-solving skills, and a customer-oriented mindset. The Senior Helpdesk Administrator will be collaborative, comfortable working in a small team and possess excellent communication and customer service skills.In this role, you will:Provide Tier 2 and Tier 3 support for Mac and Windows systems, including hardware, software and peripheral devicesTroubleshoot and resolve escalated technical issues, ensuring timely resolution to minimize business disruptionManage service desk tickets, track and document all support requests, and follow up on open tickets to ensure timely resolutionMonitor system performance, respond to alerts, and maintain IT infrastructure to ensure optimal performance and securityProvide end-user training on common IT tasks, system usage, and security best practicesAssist in enforcing security policies and protocols, including patch management, malware protection, and access controlManage OKTA for identity and access management, including user provisioning, single sign-on (SSO) and multi-factor authentication (MFA) across all systemsEnsure compliance with IT security standards and assist in audits related to IT operationsLead IT initiatives and serve as a technical resource for cross-functional projectsWhat the role requires:Bachelor's degree in computer science, engineering or a related field5+ years of progressive experience as a Helpdesk AdministratorIndustry certifications such as Apple Certified Support Professional (ACSP), Apple Certified IT Professional (ACiT), JAMF Certified, CompTIA A+ or Microsoft Certified Professional (MCP).Experience in IT operations in healthcare or a similarly regulated industry, with familiarity in handling sensitivedata (e.g., PHI) in accordance with security and compliance requirements.Experience managing and maintaining enterprise grade network infrastructureDemonstrated ability to take ownership of assigned work and follow through to completionExtensive experience in maintaining and administering Active Directory and Windows Server environments.Hands on knowledge of virtualization and cloud solutions including Hyper-V, VMware, Microsoft Azure andOffice 365Familiar with security/privacy regulations and standards such as ISO 27001, HIPAA, NIST CybersecurityFramework and CIS Top 20 Security ControlsPositive attitude, ability to work independently, and able to adapt quickly in a fast-paced environmentComfortable following documented policies and proceduresAbility to work after hours and travel as neededWhat we offer:Competitive salaryMedical, dental, vision, life and disability insuranceEmployer-matched 401(k) planTuition reimbursementEmployee access to our wellness clinicsGym membershipThe salary range for this role is $90,000 - $110,000 and is determined by a number of factors including the candidate's experience, qualifications and skillsEHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.#J-18808-Ljbffr