Alloy is where you belong! Alloy solves the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Banks and Fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. What you'll be doing As the Senior Implementation Manager you'll lead multiple concurrent implementations for our customers while acting in a hybrid role of project manager and technical/business consultant. Connecting with key stakeholders, you will design and execute the implementation as prospects transition into customers, all the while seeking to understand and meet the customer's needs. As the Senior Implementation Manager, you'll:
- Lead the implementation effort for customers by providing strategic insight and direction based on client goals and product capabilities
- Understand our application end to end and collaborate with Sales, Solution Architects, Customer Success, and Product Managers to identify and communicate technical services and solutions
- Collaborate with Solution Architects to lead project design sessions and provide guidance and best practices on configuration options to meet customer needs
- Communicate clearly and effectively across all levels of client and internal teams
- Obtain customer feedback and partner with product and engineering teams to identify and prioritize new feature requests and integration opportunities
- Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
- Own any problems you discover along with the solution to these problems
- Maintain project timelines - setting and balancing expectations - identifying risks to timeline throughout and mitigating with customers or internal teams when necessary
- Optimize the implementation process - including the use of new tools to enable the process to move more efficiently
Who we're looking for Alloy is looking for a results-driven individual passionate about innovative technologies in financial services. You don't need to code but are familiar with systems integrations and web technologies (i.e API, Postman, etc).
- You have 5+ years experience as an Implementation Manager, Delivery Manager, or Client Onboarding Manager for a B2B SaaS platform with a focus on Enterprise clients
- You are passionate about providing exceptional implementation experiences to your clients by understanding and delivering on their objectives using your consultative skills
- You are experienced in driving the basics of a good project management plan-from risk management to communication strategies
- You demonstrate a drive and ability to achieve goals in a fast-paced, deadline-driven environment and are highly adept at balancing and running multiple priorities
- You have outstanding interpersonal skills, both verbally and via email. You should have a knack for explaining complex concepts in a straightforward, clear manner
We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us? At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, to foster openness and clarity. Finally, we work to administer our philosophy and drive consistency to promote equity and monitor the fairness of outcomes. The following range is based on the scoped level within the organization and only for highly targeted geographies: $140K-160K + variable compensation Benefits and Perks
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Learning & Development annual stipend
- Well-being benefits include access to OneMedical, Headspace, and more
How to Apply Apply right here. You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.