Senior Infrastructure Engineer - Office365 Messaging
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DescriptionYou Lead the Way. We've Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let's lead the way together.Join Team Amex and let's lead the way together.The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.The Digital Workplace Technology team has a global responsibility providing 24x7 service and support for messaging technologies used by over 95,000 users.The Messaging Email Gateway engineer reports to the Director of Enterprise Messaging and will lead and deliver global enterprise messaging solutions.· Assists as technical SME for Exchange and assist with supporting Email Gateway, Office 365, and Email Archive solutions· Experience in the testing, implementation, and enablement of Email Gateway rules, policies, configurations, etc.· Experience in the creation of Email Gateway standards and best practices· Provides technical expertise to maintain environments and troubleshoot issues · Will act as a liaison with product teams to ensure that quality standards are adhered to during development and implementation, product deployments are carefully planned and have the necessary support procedures and documentation in place. Will work to identify and prevent potential issues before they occur.· Ability to clearly communicate software delivery strategy and progress to key stakeholders· Engineers technology solutions to assure compliance and security standards are being adhered to and technical objectives are being met· Promotes and works to define process improvement initiatives to be implemented by Digital Workplace Computing teams· Will have a forward looking mindset with a focus on emerging customer service industry trends and capabilities· Candidate will have excellent written and verbal communication skills, and the ability to interact with colleagues and leaders across the organization.· Experience with PowerShell and automation.Qualifications· Direct experience and in-depth understanding of Email Gateway fundamentals and structure; experience with ProofPoint or like email gateway solutions· 5+ years of Experience with Email Gateway architecting, engineering, and implementing end user computing infrastructure · 5+ years of Experience with rollout, troubleshooting, and support of an enterprise messaging environment· Proof of Concept experience with in-depth testing, analysis, and proposal· Experience in implementing monitoring solutions · Experience in prevailing industry architecture and engineering methodologies - ITIL preferred· Experience with network and server fundamentals· Ability to think outside the box to solve complex problems and provide insight to emerging technologies· Able to challenge the status quo and drive creative ideas and solutions; influencing others without direct authority · Handles problems and acts on own initiative without being prompted, while knowing when to escalate decisions vs making on-the-spot decisions · Possess ability to translate technical issues into understandable business language for end users· Preferred experience working with vendor teams to provide support and systems integration· Adapts to change quickly and easily and thrive in an Agile environment· Demonstrated analytical thinking, problem solving and adaptive communication· Recognizes the importance of team work to achieve objectives · Bachelor's degree in Engineering, Computer Science, Information Systems or other related field or has equivalent work experienceQualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Field: TechnologySchedule: Full-time