The Senior Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.Primary Responsibilities Will Include
- Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
- Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation)
- Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
- Review and/or maintain investor records across multiple internal and external systems
- Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
- Review and/or prepare investor audit confirmations and monthly recurring deliverables
- Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
- Track incoming capital call wires and prepare capital distributions payments across various client accounts
- Progressive responsibilities to include training of less experienced associates, and first level review of deliverables
- Ensure all work is completed in line with the service level agreement
- Liaise with the client service team to ensure efficient and excellent client service experience for Gen II's sponsors
- Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
- Participate in special projects
- Operate efficiently in a deadline-driven, high volume, and everchanging environment
Qualifications and Skills
- Bachelor's degree, degree in Business Administration or Economics is a plus
- 2-4 years' experience in the financial services Industry
- Proficiency with Microsoft 365
- Private Equity or Hedge Fund Investor Services background a plus
- Demonstrate strong customer service/client relationship skills
- Ability to manage multiple tasks and projects with differing deadlines
- Impeccable attention to details
- Excellent verbal and written communications
- Experience with Investor Portals (Intralinks/Investment Caf/Allvue/InvestorVision) a plus
- Experience with Allvue CRM a plus
The salary range for this position $70,000-$95,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate's experience level.Work ArrangementAll applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.What we offer
- A challenging and rewarding role in a fast-growing organization
- Opportunities for personal and professional career development
- Great working environment, competitive salary, and benefits
- Opportunity to be part of an industry leading team known for service excellence
About the Company Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with offices in New York, San Francisco, Boston, Stamford, Dallas, Denver, Vancouver, London, Southampton, Dublin, Jersey, and Luxembourg. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.Key Facts:
- Administering over $1T in assets
- Servicing nearly every significant investor in the asset class
- Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model.
- The most experienced and best performing team in the industry.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)