This position is located in Bloomington, IL. Work is performed in multiple locations including the Integrity office, your home office, and our clients' sites.SUMMARY: As a Senior IT Systems Engineer, you will be responsible for providing technical support and expertise to ensure a secure and problem-free technology environment. This role involves diagnosing and resolving complex technical issues, managing system infrastructure, and collaborating with cross-functional teams to optimize system performance and reliability. ESSENTIAL FUNCTIONS / RESPONSIBILITIES: Customer Service:
- Ensure each client interaction is a positive representation of yourself and Integrity.
- Provide timely and informative updates to clients on service requests.
- Offer guidance and training to end users to enhance their IT proficiency.
Troubleshooting and Issue Resolution:
- Provide advanced technical support to end-users and IT teams, resolving complex hardware and software issues promptly and effectively.
- Investigate and troubleshoot system and hardware problems to identify root causes and implement solutions.
- Provide technical support to resolve issues related to cloud solutions.
- Provide both remote and on-site troubleshooting of issues.
- Work closely with vendors and the client's technical team to troubleshoot and resolve issues.
- Collaborate with cross-functional teams to resolve complex technical issues.
Infrastructure Management:
- Manage, maintain, and optimize servers, networks, and other IT infrastructure components to ensure high availability and performance.
- Monitor and manage cloud resources to optimize performance.
- Ensure the security of our clients' technology and cloud solutions by maintaining security protocols.
System Maintenance and Monitoring:
- Recommend and implement improvements to enhance system performance, scalability, and cost-efficiency.
- Monitor system performance and take proactive steps to prevent downtime.
Training and Guidance:
- Provide guidance and mentorship to support engineers.
Documentation:
- Develop and document solutions and best practices for problem resolutions.
- Record timely and accurate time and troubleshooting notes.
- Maintain accurate records of system configurations, changes, and support interactions.
- Create and update technical documentation and knowledge base articles.
Other responsibilities:
- Assist with emergencies as requested.
- Participate in the on-call rotation (roughly 4-5 weeks per year).
- Stay up to date with industry trends, emerging technologies, and best practices.
- Actively participating in Integrity's Open Book Management program by learning about the financials of the company and the financial impact of decisions.
- Actively participate in Integrity's Entrepreneurial Operating System by learning the tools, contributing to the solution of issues, and following our processes.
- Perform other duties as required and requested.
KEY SKILLS/KNOWLEDGE (COMPETENCIES) REQUIRED:
- Proficiency in Azure infrastructure, Microsoft 365 and Intune.
- Experience with Azure AD and conditional access policies.
- Knowledge of network switches, VLAN's, and routing.
- Experience with Windows servers, Active Directory, and Group Policy.
- Communicate troubleshooting clearly to both technical and non-technical parties.
- Excellent problem-solving and troubleshooting skills.
- Ability to prioritize tasks.
- Maintain confidentiality of information.
- Utilize excellent written and verbal communication skills, internally and with clients.
- Maintain composure in a fast-paced environment.
- Willingness to grow your technical skill set.
EDUCATION / EXPERIENCE:
- Advanced technical certifications preferred.
- Bachelor's degree in Computer Science, Information Technology or related fields preferred
Integrity's benefits include:
- Medical, vision, and dental insurance
- Short term and long term disability insurance
- Life insurance options
- Paid time off
- Paid holidays
- Birthday bonus day off with pay
- Anniversary bonus day(s) off with pay
- Paid parental leave
- Health Savings Account and Flex Spending Account options
- 401(k) company match
- Training
- Paid certifications
- Employee Assistance Program
- Paid CPR/AED Certification