Senior Lead Operations Analyst
: Job Details :

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking multiple Senior Lead Operations Analysts to join the Service Assurance team in an effort to expand support provided to the Network Operations organization. The Senior Lead Operations Analysts will focus on IP-based networks, national transport, and local technologies, supporting the business in identifying issues such as delays, outages, and impacts through data analysis and the tracking of reporting/metrics within these focus areas. They will use their findings to provide guidance on potential solutions and opportunities for automation, process development, or other initiatives to drive performance improvements.

The ideal candidate will drive operational excellence in partnership with internal stakeholders and peers to foster continuous improvement while exemplifying Lumen's 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.

Location

This is a hybrid position open to candidates based in the Denver, Colorado area. The role will be primarily remote, but candidates must have the ability to report to the Denver office location as required for meetings and in person team collaboration.

The Main Responsibilities

• Provide business analysis and support for Network Operations teams.
• Create ad-hoc reports and high-quality presentations to offer operational visibility to business units.
• Define and provide data evidence to support business cases and quantify optimization opportunities.
• Identify and analyze patterns in key performance indicators (KPIs) and business challenges.
• Support the control and value realization of delivered solutions with data.
• Identify, analyze, and interpret trends in complex data sets, performing statistical analyses as needed.
• Execute data analytics to ensure data completeness, quality, and consistency across systems.
• Present findings through graphs, reports, and presentations in an understandable and compelling manner, advising the business with data-driven facts.
• Partner with peers, leadership, and other internal stakeholders with a goal of improving existing business processes.

What We Look For in a Candidate

Required

• 5+ years experience in IT, Business Operations, or Network Operations role focused on data analysis, process optimization, automation
• Bachelor's degree or equivalent experience in a related field
• Technical experience and background in telecommunication/technology areas such as IP, Transport, Voice, 911, Ethernet, Data Centers, or similar
• Experience using data analysis to identify trends and outliers, and using that data to build high quality visual aids and reports to present findings along with potential solutions or opportunities for improvement
• Experience creating, improving, and maintaining process documentation
• Effective collaboration and communication skills with demonstrated accountability to create, lead, and manage performance improvement initiatives, projects, and programs to drive Network Operations Center performance

Preferred

• Lean Six Sigma and/or Kaizen experience and certifications
• Demonstrated expertise in the development of complex automated Business Intelligence solutions using software such as Power BI, QlikSense, Tableau, or Looker
• Database Management Systems experience such as Oracle, Microsoft SQL Server, or Snowflake
• Experience with any of the following for data analysis: PL/SQL, Python, VBA/BASH/PHP, Extract, Transfer, Load (ETL)

CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$108,896 - $145,195 in these states: COLumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure

Requisition #: 335846

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline01/14/2025