Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge...Life. Inspired Every Day. Senior Living Consultant - Full-Time Starting hourly rate $27.00 + CommissionsThe Senior Living Consultant is responsible for implementing the marketing plans developed for Episcopal SeniorLife Communities services and programs. The Senior Living Consultant's duties include, but are not limited to assisting with lead generation, promoting community awareness regarding the services available through Episcopal SeniorLife Communities, assisting with special events, and providing clerical support. Responsibilities also include coordination of all public relations efforts for ESLC, as specified below.ESSENTIAL JOB FUNCTIONS
- Generate and track leads for new and existing programs.
- Track all inquiries by source, level of interest.
- Maintain all inquiries and keep them up to date by tracking all communication within the system.
- Follow up with inquiries including mailings per requirements.
- Tour prospective clients and families.
- Initiate leasing process with prospects.
- Maintain up to date waiting lists.
- Assist prospective residents and their families in the decision making process as well as the move in process.
- Communicate/coordinate with Case Managers and Executive Directors when working with families to move into our community.
- Assist internal Case Management in the admission process.
- Evaluate prospective residents to determine appropriateness for program.
- Communicate all changes in occupancy to the Executive Director.
- Obtain priority applications as applicable.
- Identify and work with health professionals, community resources, parishes, hospitals and other senior living communities to generate referral sources.
- Contact and meet with referral sources to discuss programs and services provided.
- Provide educational seminars and workshops regarding senior housing and services to hospitals and other communities to generate referrals and interest in Episcopal SeniorLife communities.
- Coordinate special events to enhance marketing efforts.
- Evaluate effectiveness of events.
- Communicate customer apartment requests to appropriate operations staff.
- Evaluate apartment turnovers once completed.
- Receive deposits and send to facility manager.
- Complete weekly and monthly reports according to department standards.
RequirementsQUALIFICATIONS:
- Bachelor's Degree in business or related discipline.
- Two years experience in a marketing or public relations position.
- Functional knowledge of communication devices: phone, fax, email, and internet.
- Excellent communication, organizational and prioritization skills.
- Self motivated. Proficient with Microsoft Office, especially Power Point and Publisher.
- Ability to take and give direction, follow up on requests. Ability to manage multiple tasks.
- Strong customer service focus. Provide resident centered service. Strong team player.
- Must have valid New York State driver's license with a clean driving record.
- Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors and the general public. This position may be required to provide direct care or have access to resident property or belongings.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job requires occasional walking, standing, and sitting. Must be able to occasionally lift loads of 30 pounds without assistance. The ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of essential job duties are performed indoors, in a normal office environment. The position may also include travel when necessary throughout the Rochester area. Employee may be exposed to temperature fluctuations. SUPERVISORY RELATIONSHIP: The work is performed within established guidelines, and requires periodic supervision. The employee exercises some initiative and independent judgment to effectively perform the essential job duties of this position. Employee is expected to work independently most of the time. RESPONSIBILITY FOR OTHERS: The employee has no direct responsibility for others. SAFETY RESPONSIBILITIES: Shall be fully acquainted with all safety policies and procedures of the Church Home. Takes an active role in all fire drills during the shift and/or emergencies for internal and external disasters as monitored by supervisor and incident manager. Must comply with facility in-service requirements.Maintain confidentiality of all information related to the organization, residents, participants, family and staff, that may be encountered, either formally or informally, during the normal course of business. This includes medical and treatment records, financial and human resources information.