Senior Manager Consulting (Associate Director Level) - Hotel with Property Management System (PMS) Experience Travel & Hospitality Consulting Practice ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 208 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com . COGNIZANT CONSULTING Cognizant Consulting is the global consulting organization of Cognizant, delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide Business and IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. Cognizant Consulting is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. The Role Our Travel & Hospitality consulting practice is looking for a Senior Manager to join our journey. We're looking for someone who has demonstrated expertise in working with hotel clients to transform and grow their customer facing operations, owner and stakeholder profitability, and internal operations and systems. As a member of our team, you will be responsible for building client relationships, supporting the growth and development our practice and supporting business development activities. You will work with clients to develop functional strategies and build new capabilities that elevate performance in guest and employee experience, operational efficiency and effectiveness, and ways to leverage emerging technologies. You will be expected to deliver within Cognizant's Five Pillars of Consulting Excellence. These are: 1) Project Execution, 2) Expertise and Skills, 3) Business Development, 4) Practice Development, and 5) People Development. At the Senior Manager / Associate Director Level, this means overseeing advisory consulting engagements, being a trusted advisor to clients, establishing oneself as a thought leader in your field, solving complex problems, consultatively working with a client to achieve business goals, driving contributions to offerings and innovations, and serving as a people leader, guiding multiple teams as they work to transform a client and the world. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below. Our consulting solutions are in demand and we're passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now! Responsibilities
- Serve as the Engagement Lead and manage teams of Managers, Senior Consultants, and Consultants for one or more commercial projects to ensure well-aligned engagement delivery, profitability, and overall client satisfaction
- Enrich client partnering and anticipate client needs based on a solid understanding of emerging industry requirements and/or technological breakthroughs in Travel & Hospitality industry
- Support and contribute to the establishment of thought leadership to promote Cognizant's brand and to drive additional opportunities for Cognizant
- Support business development activities within an account or region, including pricing the consulting component of engagements, resource planning, and supporting project estimates.
- Assess proposed solutions from an expansion and strategic growth perspective, including partner / alliance involvement
- Serve as a people leader, supporting the recruitment, onboarding, upskilling, and mentorship of your colleagues in Consulting; participate in people development and community-building activities
- Acts as a resource for team members and colleagues based on extensive consulting and industry expertise
- Leverage collegial networks across Cognizant (e.g., sales, service line community, offshore delivery) and external partners to innovate solutioning or resolve issues
Qualifications
- 10 + years of consulting, professional services, digital strategy development, advisory, or transformation programs serving Hotel clients in a client-facing capacity; serving and leading external client engagements, including experience implementing large scale hospitality solutions in areas including GRS, PMS, POS, or Customer Experience and Loyalty
- A proven track record of program delivery leadership in a client-facing role, with at least 2 of these (though ideally more) in leading digital technology teams
- Experience in successfully developing and leading consultant teams in planning, task structuring, analysis, and solution delivery
- Bachelor's degree in a relevant business or technical discipline; MBA or advanced business degree preferred
- Travel Required: Up to 50%
- Onsite Requirements: Hybrid, including work from Cognizant and client locations
Cognizant is an Equal Opportunity Employer M/F/D/V Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service Salary and Other Compensation: The annual salary for this position is between $165,000 - $190,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Our commitment to diversity and inclusion: Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.