Senior Manager, CRM
: Job Details :

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in TourcoingWe currently have a diverse global team of 800+ employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp. The Role:The Senior Manager, CRM will plan and execute Vestiaire Collective's CRM*This role will be hybrid based in our Manhattan, NY office.What you'll do:Coordinate with our US Commercial, Supply, MerchandisingPlan local regional CRM calendar, onsite and promotion cadence. Calendar includes proposing voucher/promotions while working with our Commercial team to make sure all promotions stay within budget/scope. Also responsible for ensuring relevant connection with onsite experienceRecommendCoordinate with global teams on their calendars for input and best practices and ensure alignment, while having ownership of the US calendar. Advise global teams on relevant US communications and touchpoints. Help the business meet its revenue targets through proactive management of the CRM programManage, lead, and mentor your team, being responsible for their growthHelp conduct research across the secondhand and wider fashion industry to gather insights and best practices for content onsite, in-app and beyond, especially with community, resale, fashion, and sustainability in mindDevelop, implementMonitor, analyzeWork with the CRM Strategy team across Buyers and Sellers to develop automated programs that maximizes the ROI of campaigns, improves RFM metrics and increases the LTV across BuyersWho you are5+ years of experience working in eCommerce CRM and Promotion PlanningExperience working in fashion, luxury, resale, apparel or accessories categoriesYou will demonstrate customer empathy and understand the BuyerAbility to adapt to changing demands and pressures within a growth organization Understanding pre-owned luxury fashion is a plus Have an entrepreneurial spirit, thriving in a fast-paced, high growth environmentHave the ability to roll-up sleeves and lead by example at both strategic and tactical levelsBe fluent in EmailYou have an excellent communication, presentation and interpersonal skillsYou enjoy working autonomously and being proactiveYou are familiar with business and marketing performance measurements and KPIsWhat we offerA meaningful job with an impact on the way people consume fashion and promote sustainabilityThe opportunity to do career defining work in a fast growing French-born scale upThe possibility to work as part of a global diverse team with more than 50 nationalities 2 days to help Project< reinforcing your activist journey and volunteer for an associationSignificant investment in your learning and growthThe expected salary range for this is