Senior Manager, Customer Success Strategy & Operations, LinkedIn Sales Solutions
: Job Details :

Company DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.Job DescriptionThis role will be based in New York, Sunnyvale, San Francisco or Chicago. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together. Our Go-to-Market Operations organization is responsible for building the ultimate go-to-market engine to connect our solutions with customer needs at scale. The Senior Manager of Customer Success Strategy & Operations is a key business advisor who will function as a “chief of operations” to our senior leader of the LinkedIn Sales Solutions (LSS) Customer Success organization. They will be an advisor to Senior Customer Success Executives to help crack the most important strategic and operational issues facing our LSS organization. They will be responsible for making data-driven decisions in partnership with executives and Customer Success management by leveraging insights from LinkedIn's customer, sales and product data; They will be accountable for creating regular business performance reviews, custom analyses, and customer impact assessments.  This individual will be responsible for leading, executing and scaling operational and planning processes (e.g., customer segmentation, headcount, service levels, productivity improvements, org design) to enable our CS team to be as productive and effective as possible. In this role, you will lead a team with global purview, requiring strong collaboration and stakeholder management skills. We are looking for an exceptional business and people leader with strong analytical, problem solving, communication, and project management skills. The ideal candidate can effectively communicate with executives and collaborate with a variety of people and job functions, accomplishing tasks of high complexity and scope, and can perform professionally in a challenging and extremely fast-paced environment. The ideal candidate will be able to handle highly sensitive, confidential, and non-routine information supporting a rapidly changing organization. We're seeking a leader who can recognize opportunities to drive business growth or improve processes and who can lead a team to bring these ideas to life.     Core Responsibilities: CS Strategy: Lead and provide recommendations on a variety of decision-making projects that will shape LinkedIn's future CS go-to-market model (e.g., value-added managed services, flexible resourcing models, new product and commercial initiative support models) Strategic Planning: Act like an owner in driving strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, service levels, productivity improvements, org design, goal setting) Business performance & insights: Improve the LSS Customer Success organization's capability and effectiveness by (1) delivering management visibility into business performance, providing insights and ensuring our teams are optimizing how they deliver customer value (2) helping teams manage their CRM data and understand the insights it provides Operational excellence: Lead operational processes and drive improvements in productivity or efficiency of the LSS Customer Success organization Stakeholder management: Establish strong working relationships with customer success partners, peers in other Sales Operations teams, and cross functional partners (Business Operations, Sales Leadership, HR, Finance, Systems Teams, and Global Support) to achieve objectives Project Management: Lead directly and through influence to drive execution of strategies & projects both regionally & globally within the customer success organization QualificationsBasic Qualifications: Bachelor's Degree (e.g. Computer Science, Economics, Business, Mathematics, Statistics or related field) 8+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role 3+ years in people management experience 5+ years experience with Excel and PowerPoint Preferred Qualifications: MBA or advance degree preferred Experience building, mentoring, and growing high performing teams  Ability to inspire and lead with compassion, empathy and emotional intelligence  Experience working in B2B SaaS businesses or with other sales/customer success organizations    Project Management experience and experience to mobilizing cross functional teams towards a common goal     Experience communicating with and presenting to senior management     Experience analyzing data and using data to drive decision-making     Experience working in fast-paced, high-growth, and results-orientated environment that demands excellence     Experience pivoting between big picture thinking and operational tactics     Technology-oriented, enjoy working with new tools, and a self-motivated learner    Technically proficient (or interest in learning) SQL, experience a plus.  Experience using and developing reports, metrics and dashboards with Dynamics365, Tableau, PowerBI, Anaplan, Gainsight or other relevant sales metric tools and programs Well-versed in analytics trends and software product/service market strategies and best-in-class technology solutions  Suggested skills: People management Stakeholder management Excel PowerPoint LinkedIn is committed to fair and equitable compensation practices.The pay range for this role is $146,000 to $237,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: Additional InformationEqual Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.Please reference the following information for more information: reference the following information for more information: and for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at ...@linkedin.com and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:Documents in alternate formats or read aloud to youHaving interviews in an accessible locationBeing accompanied by a service dogHaving a sign language interpreter present for the interviewA request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance Ordinance ​Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy Statement ​As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: Data Privacy Notice for Job Candidates ​Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Full-timeFunction: SalesExperience level: Mid-Senior LevelIndustry: Internet