Senior Manager - Delivery & Implementation
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You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team's vision is focused on driving of growth, profitability, and operating efficiency for GCS. SPT's mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.You will be joining a high priority and high visibility transformation program that touches many American Express cross-functional business units.You will partner closely with teams such as Sales & Marketing, Controls Management, Finance, Treasury, Technology, Servicing, Legal, Compliance, American Express National Bank and many other Centers of Excellence across American Express to ensure we create and deliver the best products for our Commercial customers.How will you make an impact in this role?Core Responsibilities:* Collaboration with Amex Technologies, and various product and platform partners to support delivery of tech build (modernization, automation, compliance requirements, etc)* Discovery of clear, detailed business requirements and understanding of ecosystem impacts* Input to annual investments process to ensure adequate prioritization and funding for impacted platforms* Definition of journeys, milestones and roadmap for tech delivery and implementation* Ownership and governance of pods to facilitate cross-functional collaboration and partner updates* Documentation of appropriate due diligence leading to decisions enabling go-to-market* Project Management of critical workstreams to ensure compliance with Bank regulations* Clear communication of progress up to top level management; reporting on progress, and raising key decisions and issues for resolution* Partnership with cross-functional workstream leads to align on prioritization, identify resourcing needs and connect interdependent teams and initiatives* Formulation of clear execution plans to conclude projects within required timeframesMinimum Qualifications:* You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited direction* Previous experience with supporting a cross-functional program that supports multiple domains (could be regulatory, platform upgrades, AENB support, migration of roles etc)* Previous experience supporting a large change-management initiative, including software delivery* Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities* Excellent project management and interpersonal skills with a proven track record to build 'results-driving' teamwork across all management levels* Excellent written and verbal communication skills with ability to influence without authority* High level of integrity, able to handle sensitive issues with complete confidentiality* Curiosity, a willingness to learn quickly & a sense of ownership and accountability* Critical thinking skills to navigate ambiguous white space* Proven proficiency in Agile methodologyPreferred Qualifications:* Understanding of GCS business and relevant customer data landscape* Other related certifications to demonstrate control mentalitySalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:* Competitive base salaries* Bonus incentives* 6% Company Match on retirement savings plan* Free financial coaching and financial well-being support* Comprehensive medical, dental, vision, life insurance, and disability benefits* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)* Free and confidential counseling support through our Healthy Minds program* Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.