Position Summary The Senior Manager of Litigation Support is a firmwide position, working with leadership to develop department strategies and implement protocols for its services and processes, and to promote the department's effectiveness. This position provides oversight of the operations of our outsourced Managed Services platform and development and oversight of workflows within Litigation Support and with our Managed Services vendor. The Senior Manager also provides consultative services in the area of electronic discovery solutions to assist our case managers, case teams and clients as appropriate. Essential Functions These are the essential functions of the position. Successful job applicants will be able to perform these essential functions with or without requested reasonable accommodations:
- Create overall strategies for continued development and enhancement of the Litigation Support Department.
- Provide leadership in development and/or enhancement of department protocols for electronic discovery processes, establishing and implementing recommended practices and systems that are consistent across firm offices, and are in line with the business goals of the firm.
- Provide ongoing evaluation of, and improvements to, operations processes and services of the Managed Services provider, including but not limited to creating standards and procedures in the areas of intake, processing, review and production of documents and ESI, and in project workflow, data retention, and quality assurance. Ensure operations protocols and standards are understood and adhered to.
- Build and maintain trusted working relationship with the Managed Services business partner.
- Monitor service utilization and performance; track and report metrics
- Lead the Litigation Support team including hiring, onboarding, and performance management
- Oversee budgets, cost recovery billing, and financial analysis and reporting for the team
- Manage the development and maintenance of Litigation Support training materials and documentation relating to internal processes, workflow, and standards. Serves as a senior strategic consultant/advisor for clients, attorneys and staff regarding electronic discovery technology and methodologies.
- Communicate, market, and promote use of litigation support services and technology to attorneys, paralegals and support staff, including periodic travel as appropriate.
- Establish and maintain extensive internal contacts with attorneys throughout the Firm to develop and maintain awareness of Litigation Support services, and to ensure that case team needs are being met.
- Provide direct case management for a limited caseload of sensitive, internal or complex matters, on an as-needed basis.
- Coordinate personnel, processes and workflow, and monitor caseloads of Litigation Support case managers to ensure efficient distribution of work.
- Maintain thorough knowledge of the e-discovery/litigation support industry as applicable to the Firm's practice.
- Follow Firm procedures for billing time; work with attorneys and Litigation Support staff as needed, to adjust time descriptions to meet client-specific requirements.
- Follow Litigation Support Department guidelines and best practices.
- Participate in firm leadership groups as requested
- Perform other related duties as assigned.
Requirements
- Bachelor's degree from an accredited college or university and 12 years of experience in a litigation support role at a large law firm or electronic discovery vendor.
- At least 5 years direct or indirect management of litigation support personnel.
- Experience in developing and presenting strategies and objectives for a department or group.
- In-depth understanding of the phases of electronic discovery, from information governance and client pre-litigation preparedness through production and trial.
- Excellent interpersonal skills to communicate effectively with clients, vendors, attorneys and co-workers both verbally, and in written form.
- Excellent computer skills, ability to learn new software applications quickly, and be proficient in most of the following applications: Teams, Word, Excel, , Outlook, Document Management System, litigation support processing and document review tools
- Strong organizational, planning and follow-through skills with the ability to multi-task.
- Strong leadership skills.
- Ability to manage expectations of clients and case teams.
- Ability to work independently and as part of a cross-functional team.
- Ability to meet critical deadlines.
- Expert level analytical and problem-solving skills.
- Expert level experience with Relativity or other review platform.
- Proficiency in litigation support applications.
- Ability to administer Firm policies and procedures.
- Ability to effectively draft project proposals, write reports, business correspondence, and procedure manuals.
Travel: 10% Physical Demands: The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a telephone, computer keyboard and mouse; reach with hands and arms; talk and listen. The employee is frequently required to walk and sit and may be required to climb stairs. Specific vision abilities required by this position include close vision and the ability to adjust focus. Position involves extended computer and telephone work, desk visits to users on all floors, moving equipment and boxes of up to 25 pounds each. Benefits In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $133,200 and $199,800. In accordance with New York State's Wage Transparency Law, the expected salary range for this New York State position is between $145,200 and $217,800. In accordance with California's amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is $120,880 and $203,400. In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $133,760 and $200,640. In accordance with the Wage Transparency Omnibus Amendment Act, the expected salary range for this DC position is between $148,000 and $222,000. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below. The application deadline for this position is 1/08/25. Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program. Firm Overview Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm's Client Pledge, is one of the firm's top priorities and a cornerstone of its core values. Best Law Firms® has named Ogletree Deakins a Law Firm of the Year for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its Law Firm of the Year in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S. We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm. Equal Opportunity Employer. #LI-Remote