About Us: DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: DailyPay has adopted a 24/7/365 operations model to support scalable growth and enhance the customer experience. We are seeking a highly skilled and experienced Senior Manager to lead our Mission Control team. This role is critical for ensuring the stability and performance of key components of our operation - primarily our data exchange and associated integrations. The ideal candidate will lead day-to-day monitoring operations as well as strategies to optimize our data exchange and monitoring capabilities. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. How You Will Make an Impact:
- Lead a global team of high-performing Mission Control analysts responsible for proactive identification, validation, remediation, and escalation of operational anomalies
- Establish and maintain robust monitoring processes to support standardized 24/7 operations
- Oversee the continued development and implementation of key performance indicators (KPIs) and service level agreements (SLAs) to measure operational health and performance
- Own and manage DailyPay's Data Exchange health by closely tracking appropriate measurements, reporting on drivers of unexpected variance, and leading efforts for improvement
- Utilize data from multiple internal and external sources to quickly identify trends, potential remediation tactics, and opportunities for long-term improvement of DailyPay's operational health
- Collaborate with Customer Success, Product, and Engineering teams to implement opportunities to improve and optimize data exchanges for our clients and partners
- Drive development of highly effective alerts, monitoring tools, and dashboards to provide actionable insights into anomalies and trends by partnering with Data Science and Product teams
What You Bring to The Team:
- Bachelor's degree or equivalent experience
- Experience and proven results working in a mix of global, regional, cross-sector/industry experience
- Excellent communication skills
- 7+ years of experience in one or a combination of the following: operational process leadership or consulting, business intelligence, systems engineering, payments management, production support, data management, information technology, or related experience within a regulated industry
- 3+ years in people management roles
- Understanding of and experience using analytical concepts and statistical techniques
- Strong analytical ability used to identify risks and provide data-driven remediation recommendations
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
#BI-Remote #LI-Remote Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity. New York City $125,000-$167,000 USD Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington) $115,000-$153,000 USD Remote, Standard $109,000-$146,000 USD DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [redacted]. All requests for accommodation will be addressed as confidentially as practicable. DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.