Location: New York,NY, USA
Location: Remote (For Non-Local) or Hybrid (Local to NYC area)
Position Summary:
Results-driven Senior Manager of Product Operations seeking to drive strategic growth and operational excellence. Proven expertise in product launches, vendor management, and client relationships. Strong knowledge of healthcare products and technology, with a focus on process improvement and operational efficiency.
Position Responsibilities:
Support the strategic and operational launch of new products and expansion of current products
Handle all vendor relationships from a non-technical perspective, including supporting contract negotiations, evaluating vendors, and facilitating final agreements
Maintain thorough knowledge of vendor and client obligations including SLAs, terms, and reporting/compliance capabilities
Work with account management, legal, technology, network and clinical teams to support the growth and implementation of these products across the organization
Support sales with new clients and lead client renewal process
Serve as the relationship lead on these accounts, incorporating other internal staff where and when needed to the relationship
Maintain thorough knowledge of contractual obligations assigned book of business, including financials, terms, and reporting/compliance
Comprehensive knowledge of our business, including products and services. Able to field questions from the client side and answer them correctly. Able to demonstrate and use our JUDI software and ability to understand how JUDI can support additional use cases or new products
Identify and contribute to process improvement efforts, including defining SOPs as needed and ensuring they are followed
Review and advise on JUDI product roadmap to ensure prioritization meets internal and external needs and contractual obligations are met
Other duties as assigned
Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance
Minimum Qualifications:
Bachelor's or advanced degree or relevant professional experience
A knowledgeable individual with appropriate healthcare technology industry experience with at least 5 years management consulting, product management, or product operations experience
Project management experience preferred
Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner
Travel is estimated to not exceed 10% in the busiest times of year.
Progressive staff management experience
Ability to independently identify, research and resolve issues including digging into data and program set ups to identify problems
A person who can relate to people at all levels of an organization and possesses excellent communication skills
An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus
Ability to work with peers across different disciplines in a team effort
Demonstrated ability to manage multiple priorities and deadlines
A well-organized and self-directed individual who is able to work with minimal amount of supervision
Capability to efficiently complete tasks in a fast-paced environment
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Proficient in Microsoft Office and industry related software programs
Base Salary: $120,000 - $155,000
Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
About Capital Rx
Capital Rx is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation's electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Certified B Corp, Capital Rx is executing its mission through the deployment of JUDI, the company's cloud-native enterprise health platform, and a Single-Ledger Model, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare.
Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-SE1
Apply For This Position