Job Title: Senior Manager - Omnichannel Location: Danbury, CT [Hybrid Model] Role Type: Fulltime Permanent Experience: 8+ Years Job Description: We are seeking a highly skilled Senior Manager - Omnichannel to join our team in Danbury, CT. This full-time permanent role operates on a hybrid model, offering the opportunity to lead and manage omnichannel projects while interfacing with key stakeholders across IT and business units. Key Responsibilities:
- Omnichannel Project Management: Lead and manage omnichannel projects, providing consultation, configuration, data analysis, and conducting UAT with business teams. Ensure quality, efficient, and on-time completion of projects.
- Business Process Analysis: Analyze and validate omnichannel data, capture requirements, facilitate solutioning, and interface with business stakeholders to ensure alignment with project goals.
- Testing Support: Execute training for business and testing teams performing System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Stakeholder Communication: Maintain clear communication of project status with senior associates, managers, and clients.
- Training & Development: Provide training to business teams and other stakeholders as needed. Perform additional duties as assigned.
Required Skills (Technical):
Omnichannel Experience: Extensive experience in managing omnichannel environments, including project management and consultation. Data Analysis & Configuration: Strong skills in data analysis and configuration within omnichannel projects. UAT & SIT Execution: Experience in conducting UAT and supporting SIT, with the ability to train business teams effectively. Stakeholder Communication: Proficiency in communicating with senior associates, managers, and clients to ensure project alignment and success. Training & Development: Capability to train business teams and stakeholders on new products and processes. Veeva & Snowflake Experience: Experience with Veeva and Snowflake is a plus. CRM Knowledge: Familiarity with CRM systems is an added advantage. If you are a dynamic leader with a strong background in omnichannel project management, data analysis, and stakeholder communication, we encourage you to apply for this exciting opportunity.