Job Title: Product Quality Engineering Manager
Reports To: Director of Automation & Quality
Supervisory Responsibilities: Quality and Product Engineers
Key Responsibilities:
Customer-Focused Responsibilities
- Customer Satisfaction: Enhance customer satisfaction through prompt issue response and corrective actions, ensuring effective and high-level communication.
- Warranty Improvement: Continuously improve warranty analysis and apply corrective actions across engineering and operational processes.
- Scorecard Development: Develop and manage customer scorecards for customers without a standardized scorecard.
- Issue Analysis: Perform in-depth analysis of customer issues using advanced data analytics and collaborate with Cross-Functional Teams (CFT).
Internal Responsibilities
- Inspection Focus: Prioritize Return to Factory (RTF/RTY) and End-of-Line (EOL) inspections to identify and mitigate risks.
- EOL Inspection Improvement: Drive continuous improvement in EOL inspection processes.
- Stakeholder Collaboration: Cultivate collaborative, trusting relationships with internal stakeholders to leverage product knowledge and enhance quality across the board.
General Quality Responsibilities
- Customer PPAP Ownership: Oversee both internal and customer Production Part Approval Process (PPAP).
- FMEA Facilitation: Lead Failure Modes and Effects Analysis (FMEA) processes, both Design (DFMEA) and Process (PFMEA), challenging the team to ask critical questions and incorporating feedback from manufacturing and customer experiences.
- Root Cause Analysis: Lead teams in conducting Root Cause Analysis for quality issues.
- KPI Reporting: Periodically report Key Performance Indicators (KPIs) and develop action plans to address deficiencies.
- Team Development: Mentor and coach Quality Engineers in the use of core quality tools (APQP, 8D, DMAIC, PDCA, DOE, NCR) and support their professional growth.
- Change Management: Promote and lead positive changes within the organization to improve quality standards.
Qualifications:
Education
- Bachelor's degree in Electrical or Mechanical Engineering, or equivalent experience.
Experience
- Minimum of 10 years of experience in a mixed-volume manufacturing environment.
- Six Sigma training or certification is preferred.
Knowledge, Skills, and Abilities
- Proficiency in FMEA, PPAP, MSA, Fault Tree Analysis, Design Verification Testing (DVT), Product Return Rate Analysis, FRACAS (Failure Reporting Analysis and Corrective Action System), and Root Cause Analysis.
- Strong communication skills with the ability to effectively interact with stakeholders, including global customers, design/production engineers, and manufacturing teams.
- Experience with Lean Manufacturing and Six Sigma methodologies.
- Familiarity with supporting ISO, TS, CSA, and/or UL certification audits.