Description:
Johnson & Johnson is recruiting for a Senior Manager, Digital Product Experience. The role is based in New Brunswick, NJ. We may consider qualified remote candidates.
The Senior Manager, Digital Product Experience Lead will report into the Director, Digital Product Owner and be responsible for optimizing JNJ.com for traffic, usability and user experience. By forging productive relationships with key global stakeholders and using data analytics, this individual will drive design and user journey strategies and modifications for the site. Additionally, the Digital Product Experience Lead will partner closely with the site editorial teams and global partners to create and maintain an efficient content management system to ensure a positive experience for the user and the publishers.
Responsibilities
- Lead and continuously evolve the user experience across the J&J global digital ecosystem.
- Be an active and strong advocate for applying user-centered practices across the organization including UX.
- Develop and implement a system for utilizing JnJ.com content across the global digital ecosystem and a solid strategy for repurposing content.
- Partner closely with the brand team, SEO, stakeholders, marketers, and XD to evolve and transform our product operating model.
- Consult web analytics data to drive and validate improvements to the user experience and maintain a strong content management system.
- Establish new processes to ensure content management system integrity and appropriate access controls.
- Collaborate with key stakeholders such as content creators, designers, business leaders, and development teams to ensure effective use of the CMS and identify ways to improve the front end and back end digital experience.
- Maintain the governance of content lifecycle management.
- Stay informed with industry trends and best practices with UI, CMS technology, and digital content management.
- Engage and collaborate with technology counterparts to ensure successful testing of all system updates, upgrades, launches, enhancements, and system integrations.
- Ensure adherence to accessibility and usability guidelines for all websites.
- Execute project-based activities and meet deadlines.
- Troubleshoot and test all initiatives developed to ensure compatibility and accuracy of development. Manage launch plans of initiatives.
- Partake in strategy meetings to advise on future plans and future projects as they fit within the company's marketing technology strategy.
Qualifications:
- Bachelor's degree (B.S./B.A.) or equivalent from a college or university.
- A minimum of 8 years in digital operations and user experience management.
- Strong leader who thrives in a fast-paced environment, managing multiple projects across digital media concurrently for the business.
- Strong knowledge of digital media delivery platforms including intranet, external websites, search and SEO strategies, web video, digital advertising, paid and organic search initiatives, web accessibility considerations, and mobile applications for the business.
- Ability to work independently and lead project initiatives and project teams.
- Able to manage multiple concurrent strategic digital projects.
- Strategize with internal customers to identify their needs and advise on the marketing technology that would be the best solution to meet their time/budget/communication needs.
- Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and developing effective solutions while applying creative thinking in the design and development of high performing web applications.
- Understanding of the impact of changes to editor workflows and the experience working with web operations to ensure changes are appropriately documented and optimized for workflow efficiencies.
- Experience with content taxonomy, structured content, and content relationships.
- Analytical ability to assess and resolve multi-faceted and complicated communication and design issues.
- Desire to stay ahead of the trends and ability to research and apply emerging technologies.
- Goal oriented and self-motivated.
Salary
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
The base pay range for this position is $118,000 - $203,550 USD.
Bonus
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
Benefits
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- Employees are eligible for the following time off benefits:
- Vacation – up to 120 hours per calendar year.
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year.
- Holiday pay, including Floating Holidays – up to 13 days per calendar year.
- Work, Personal and Family Time - up to 40 hours per calendar year.
For additional general information on Company benefits, please go to:
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
An internal candidate for consideration has been identified. However, all applications will be considered.
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