Location: Alpharetta,GA, USA
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Coordinate programs claims handling across various lines of business and supervise a team of programs claims examiners.
Responsibilities
* Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
* Assist in preparation of budgets, evaluation of expenses and assess resource needs
* Direct and monitor assignments of new loss activity
* Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
* Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
* Make recommendations concerning reserve changes to director or senior management.
* Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
* Exercise full management authority, including performance reviews, pay decisions, recruitment, discipline , termination and other personnel actions
* Participate in special projects as requested
* Prepare and distribute reports by collecting and summarizing information
* Promote and enhance strong relationships with customers and channel partners
* Review and approve correspondence and reports
* Review and approve reserves and settlements in excess of examiner's authority
* Travel to other claim offices, mediations, trials, and conferences as required
Education
* Bachelor's degree is required
Certification
* Insurance certifications or affiliation with industry group a plus
Work Experience
* 8+ years industry experience
* 5+ years supervisory experience required
* Strong organization and time management skills
* Ability to deliver outstanding customer service - both internal and external customers
* Ability to manage teams of seasoned managers and associates
Skill Sets
* Ability to deliver outstanding customer service - both internal and external customers
* Ability to manage teams of seasoned managers and associates
* Excellent written and oral communication skills
* Strong analytical and problem solving skills
* Strong desire for continuous improvement
* Superior PC skills, especially in MS Word, Excel, and Outlook
* Comfortable with high volume workloads, fast-paced service standards and metric based performance assessments
* Experience working in a team-oriented, collaborative environment
* Self-directed and highly productive with no supervision required
* Ability to follow procedural guidelines and recognize situations that present exception to guidelines
US Work Authorization
* US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Pay information:
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary for the Senior Manager, Programs Claims is $108,000 - $145,000 with 35% bonus potential.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
* Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
* All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ...@markel.com.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ...@markel.com.
No agencies please.