OverviewThe Sr. Manager, Sales & Marketing Applications is an Information Technology (IT) professional who will provide technical oversight for all applications used by the Sales, Marketing, Sales Operations and Customer Service departments within the company. This role will lead a team of IT professionals and third party services that maintain existing applications, as well as collaborate to introduce enhanced functionality within the Sales & Marketing Applications area of the company's application portfolio. This role interfaces with internal customers and business sponsors at a corporate and business unit level in order to establish business requirements related to the acquisition and/or development and implementation of business systems and enhancements. This role reports directly to the Senior Director, Enterprise Applications.
ResponsibilitiesThe Sr. Manager, Sales & Marketing Applications will oversee all technical activities required to support the Sales & Marketing Applications within the company:
- Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions
- Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions
- Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations
- Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status
- Directs and prioritizes the work load of subordinate personnel
- Reviews all designs, code and unit test plans where applicable
- Ensures all business requirements are reviewed and approved prior to technical development
- Participates on all relevant hardware and software evaluations and maintains vendor contracts
- Represents the IT function at customer review meetings when appropriate
- Directs education programs for her/his staff
- Perform liaison duties between users, operations, and programming personnel in the areas of systems and application design, modifications or trouble shooting
- Performs salary administration, performance evaluations and conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel
- Participates in business strategy discussions and determines potential IT contributions in delivering the business plans
Qualifications- Bachelor's degree in Computer Science or other related discipline preferred
- Minimum of 10 years of experience working within IT and/or a similar applications-focused role with at least 4 years managing technology activities associated with Sales & Marketing Applications
- Strong leadership, project management skills, time management, and problem solving skills
KNOWLEDGEThe Sr. Manager, Sales & Marketing Applications must have in-depth knowledge and experience of the following:
- Solid understanding of the Salesforce.com platform including Sales Cloud, Service Cloud and AppExchange. Experience in supporting Servicemax or Salesforce Field Service is a plus.
- Experience with website technologies
- Understanding of EDI processes is a plus
- Proven experience in IT Management or similar role
- Experience in analysis, implementation and evaluation of IT Applications and their specifications
- Knowledge and experience with system integration tools, as well as supporting internal and external integrations
- Experience in controlling information technology budget
- Knowledge of and exposure to Sales & Marketing processes
- Experience within the industrial manufacturing industry is a plus
COMPETENCIESThe Sr. Manager, Sales & Marketing Applications acts in a leadership role and must demonstrate the following attributes:
- The ability to lead, enable and motivate teams by providing advice and guidance in a nonjudgmental fashion.
- Openness to and the ability to deal with, rapid change in business needs, processes and technologies.
- The ability to foster collaboration and resolve conflict
- Solid understanding of project management techniques, methodologies and tools with proven ability to successfully manage projects in a matrix organization
- Exceptional time management and the ability to prioritize tasks and delegate where appropriate
- A passion for customer experience
- Outstanding communication abilities
TRAVEL REQUIREMENTS:This position is located in our Corporate Headquarters in Alpharetta, GA. Travel to plant locations throughout North America may be required.#LI-JA
EEO StatementMotrex is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
About StatementMotrex (motrexllc.com) provides services to industrial manufacturing and recycling businesses. We specialize in Finance and Accounting, Purchasing, EHS Compliance, Quality and Human Resource Management, as well as Information Technology. Our multi-functional approach enables us to exploit synergy potential and thus improve the competitiveness of our clients' businesses.