Build You Career with Ashley Senior Manager Training What Will You Do? The Training Sr. Manager works with Director of Training and Development and business leaders across Florida/WI enterprise stores to identify and drive key areas of learning opportunity in the retail environment. This position manages and oversees successful onboarding and continuous education of new and existing store personnel. The Training Sr. Manager follows direction for the planning, implementation, management, and evaluation of training programs that support and increase employee productivity and capability as well as organizational effectiveness. This position drives the continuous improvement of training programs for Georgia/Wisconsin market sales associate (RSA), Sales Managers, Store Managers, and various store support functions. At the enterprise level, this position will assess and prioritize areas for improved efficiency and productivity and developing, in partnership with RDs and store leaders as well as learning and development leadership teams. The Training Sr. Manager will ensure that the programs are being implemented and executed in stores. Additionally, this position is responsible for ensuring consistency of program execution to ensure alignment across the enterprise organization.
- Demonstrate the Company's Core and Growth Values in the performance of all job functions. Provide direction for the retail training function by partnering with store leaders, to identify and respond to retail associate learning needs across FL/WI market.
- Partner with other teams and leaders to leverage best practices and drive organizational initiatives.
- Participate in the research, development and continuous improvement of training programs and curriculum for new and existing store personnel, in collaboration with business partners.
- Drive implementation of training processes in stores while providing feedback and progress. Work closely with On-Boarding & Re- Training Manager to ensure consistency in the delivery of training programs.
- Provide feedback to Content Development Manager to ensure content is being developed to meet the needs of the business.
- Visit stores within designated area regularly while auditing store leadership training practices to ensure standard in-store training procedures are being adhered to.
- Participate in weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
- Additional responsibilities include assisting with the New Leader Onboarding Program at their respective location. The Senior Training Manager will need to follow up with each new Ashley Leader to ensure they have received the New Leader Onboarding Guide and answer any questions.
What Do You Need? - Bachelor's degree in a business-related field.
- 3-5 years of Experience in Retail training and Development or Retail management preferred
- Strong attention to detail
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Effective time management and organizational skills
- Work independently as well as in a team environment
- Document management system
- Analytical and problem solving skills
- Maintain confidentiality
- Working knowledge of Continuous Improvement
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills, including experience with Microsoft Office Suite, internet
- Perform under strong demands in a fast-paced environment
- Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
- Display empathy, understanding and patience with employees and external customers
- Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Who Are We? At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset , and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley!
Benefits We Offer - Health, Dental, Vision, Employee Assistance Program
- Paid Vacation, Holidays, and Your Birthday off
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Ashley Wellness Centers (location specific) and Medical Tourism
- Telehealth
- 401(k) and Profit Sharing
- Life Insurance
Our Core Values - Honesty & Integrity
- Passion, Drive, Discipline
- Continuous Improvement/Operational Excellence
- Dirty Fingernail
- Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Search Firm Representatives Please Read Carefully: Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.