This position is fully remote. Candidates located in the Philadelphia region are preferred. Must be eligible to work in the United States.About the Role Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our clients are small to mid-size enterprises that look to us to improve their IT performance, enhance the experience of their end-users and allow them to focus their resources on projects that are strategic to their organization's business plan. Senior Network Engineers are the highest echelon of support at Magna5 and are expected to maintain the highest standard for work ethic, client communication and technical knowledge. Reporting to the Senior Team Manager, the Senior Network Engineer is accountable for handling a wide variety of escalated issues with our managed services clients. In parallel, there will also be the opportunity to contribute towards larger projects and initiatives. There is no ceiling for growth. Senior Network Engineers are expected to show initiative and be proactive towards problems and solutions. You will work closely with the other staff members under the Manager's guidance and direction. You will be an example for other engineers in terms of knowledge, experience, and leadership. Senior Engineers are expected to lead initiatives and be an expert internally, as well as with clients. Magna5 has a dedicated Network Operations Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support. Senior Network Engineer responsibilities include, but are not limited to, the following:
- Troubleshoot advanced problems with a high-level overview of client environments
- Own tickets and issues, from resolution to proactive measures, to drawings and documentation
- Must provide quality customer service; client problems are our problems
- If discovered, be the guiding solution to client problems they may not be aware of
- Report critical incidents or problems that become too complex for self-resolution
- Assisting the Operations Center staff as needed with special projects and other duties
The Senior Network Engineers will work as a team to balance work and life at home, however every engineer must be flexible to work all shifts including some holidays and weekends. We do not want to burn out our engineers and will work as a team to maintain the work-life balance. Requirements What You Bring to the Team Formal education is preferred Associates/Bachelor's degree or technical equivalent. Relevant and industry experience in Information Technology may provide as a substitute for the education requirement. Industry certifications including Cisco, Fortinet, Palo Alto, Juniper, AWS, or Azure are recommended. Minimum of 5 years' experience supporting, and/or implementing the following technologies relevant to network engineering:
- Enterprise Network Environments including design and implementation
- Strong fundamental knowledge and experience with switches, routers, firewalls
- Strong understanding of NAT/PAT and associated session tables
- Load balancers and web application firewalls
- EIGRP/OSPF/BGP, MPLS/VPLS, AD/Cost/Metric
- DR and site failover concepts
- ACL's, Policy-Based Routing, Route-Maps, Prefix-lists
- Radius/LDAP/802.1x
- Fundamental Spanning-Tree (STP/RSTP), Ether-Channels (LAG/LACP)
- High Availability Concepts: HSRP/VRRP, A/A and A/P firewall concepts
- Firmware upgrades/downgrades, Upgrade path verification
- SD-WAN, QoS, Traffic Shaping
- Creating network drawings and/or traffic flow diagrams
Certification Expectations
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Fortinet Network Security 4 (NSE4)
- Fortinet Network Security Expert 7 (NSE7)
- Palo Alto Networks Certified Network Security Associate (PCNSA)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Enterprise Routing and Switching, Specialist (JNCIS-ENT)
- Enterprise Routing and Switching, Professional (JNCIP-ENT)
Work Perks
- 100% remote environment
- Paid time off including paid holidays and floating holidays
- Bonus potential based on individual and company performance
- Highly competitive and flexible medical, dental, and vision benefits plans
- 401(k) with employer match
- Tailored Life and Disability insurance plans
- Full reimbursement for approved professional certification and career enriching opportunities
Magna5 Values
- Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
- Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
- Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
- Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
- Think Ahead - Good enough isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success
What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com .