Cloud Lake Technology is looking for a Senior Operations Engineer to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks. As part of this technical role, you will also serve as the Operations Team Lead for Apple MacOS systems. Responsible for the administration of a distributed macOS desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, technology management and analytics for on-premises, hybrid, and internet-based devices. The ideal candidate will work closely with the Apple Engineering Architect to achieve customer requirements, provide expertise enhancing the macOS end-user experience, implementing engineering changes, and promoting security compliance.To join our team of outstanding professionals, apply today!This Hybrid position requires that you live within commuting distance from Ashburn, VA.Responsibilities
- Manages the operations and maintenance of the configuration management, patch management, application deployment and device imaging Apple MacOS-based solutions
- Provides system expertise in the areas of design, configuration, implementation, and administration to effectively support and grow new and existing technologies
- Implements, operates, and maintains software distribution and end-point client administration tools through Jamf Pro
- Provides support for all Mac equipment including system, application, and server issues
- Completes patching events for customers. Utilizes Jamf to ensure a standard version level of system OS and applications across all Macs
- Mastery of macOS security settings and system hardening
- Experience providing customer support to clients at all levels within an organization including VIP and Senior Executive leadership
- Experience supporting common macOS applications as well as third party applications running on macOS such as Adobe Creative Cloud and Microsoft 365 Apps
- Strong experience with using and administrating Jamf Pro, including on premises server setup, configuration, testing, and backups
- Experience using terminal commands and simple scripts such as Microsoft Power Automate and Jamf Pro webhooks
- Performs Tier III/IV troubleshooting of macOS or Jamf issues
- Performs administration and systems management functions to maintain stability, interoperability, portability, security, and scalability of system architecture
- Evaluates, tests, and integrates workstation changes
- Ensures implementation of security and compliance features
- Provides technical leadership on major tasks or technology assignments
- Establishes goals and plans that meet project objectives
- Ensures preparation and delivery of daily system health reports
- Drives technical innovation and process improvement efforts
- Leads, motivates, and communicates with your technical team to ensure that technical requirements are met
- Supports corporate initiatives and projects as needed
Qualifications
- The candidate shall possess 5+ years of hands-on experience demonstrating a proven track record in successfully administering and managing complex information technology systems, with a focus on Apple MacOS devices. This includes real-world experience verifying stability, interoperability, portability, security, and scalability of system architecture in the context of Apple MacOS devices and Jamf. Candidates should demonstrate proficiency in configuring and managing Active Directory, implementing security and compliance features, and optimizing endpoint solutions
- The candidate shall currently have a bachelor's or master's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology. A master's degree is preferred but not mandatory. Demonstrated hands-on experience of 9+ years in verifying stability, interoperability, portability, security, and scalability of system architecture in the context of Apple MacOS devices and Jamf will be considered in lieu of a college degree
- The candidate shall have one or more of the following professional certifications: Apple Certified Support Professional (ACSP), Apple Certified System Administrator (ACSA), Apple Device Support certification, Apple Deployment and Management certification, Jamf 300 certification, Jamf 400 certification. Equivalent certifications may be considered
- Excellent written and verbal communication skills (written and verbal) with experience briefing senior federal executives
- Be able to obtain and maintain a favorable CBP suitability determination
- Must be a U.S. citizen
- Senior level knowledge for Jamf configuration and operations to include patching, configuration profiles, operating system upgrades, security configurations, and Jamf server upgrades
- Enterprise-scale technical experience with on premise, cloud, and hybrid infrastructures, architecture designs, technology management and analytics for on-premises and internet-based devices
- Advanced understanding of macOS operating system, to include image management, OSD (operating system deployment) and servicing updates.
- Strong understanding of web browser management for security zones, document modes, and add-ons. The ability to troubleshoot web apps, site security or compatibility related issues for Safari, Chrome, and FireFox
- Excellent data analysis skills
- Excellent command of English (written and spoken) and presentation skills
- Excellent interpersonal, organizational, and problem-solving skills, including a superior ability to work effectively at the highest levels within an interagency environment on complex issues requiring consensus-building
- Demonstrated ability in developing effective professional and interpersonal relationships with peers and colleagues across multiple functional groups and external partners
- Ability to balance responsibilities among assigned activities; including the ability to manage transitions effectively from task to task, and proven adaptability to varying customer needs
Job ID2024-14186Work TypeHybridCompany DescriptionWork Where it MattersCloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders , Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers , Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery.As a Cloud Lake employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to career growth opportunities.We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at ...@akima.com or 571-###-#### (information about job applications status is not available at this contact information).