Location: Raleigh,NC, USA
Piper Companies is currently looking for a Patient Support Quality Manager in Raleigh, NC in a hybrid role. The Senior Patient Support Quality Manager will ensure high standards of quality and efficiency in patient support.
Responsibilities for the Patient Support Quality Manager include:
* Monitor the performance of patient engagement quality programs through the use of KPIs and metrics to evaluate service quality, patient satisfaction and program effectiveness
* Maintain patient services activities with departmental SOPs and industry standards
* Establish and implement patient engagement quality program through policies, guidelines, and high-quality service delivery.
Qualifications for the Patient Support Quality Manager include:
* 7+ years of relevant experience in patient support programs
* Rare disease and/or complex therapy administration experience
* Salesforce or Healthcloud CRM platforms
* Bachelor's Degree in life sciences, business or a related field
Compensation for the Patient Support Quality Manager includes:
* Salary Range: $100,000-$120,000 based on experience
* Comprehensive benefit package: medical/dental/vision/prescription coverage, 401k
* Perks: Employee Wellness resources, PTO & paid parental leave benefits
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