Job Title: PeopleSoft Specialist - Senior Duration: 20 months Location: Albany, NY (Onsite) Summary: Mandatory Requirements:
- Senior level: 60-84 months of relevant experience
Desired Requirements:
- 72 months of Information Technology experience in at least five of the following areas:
- Liaison with functional users and management
- Requirements Gathering
- Configuration Management
- Release Management and Deployment
- Troubleshooting and Debugging
- Functional Documentation and Design
- Post Implementation System Monitoring
- Software Development Lifecycle Planning
- 72 months of experience performing configuration-based analysis in one or more of the following PeopleSoft modules: CRM, HCM, FIN, & IB.
- 72 months of experience in event intake, triage, incident response, incident escalation, and stakeholder communications.
- 72 months of experience in deployment and release management, including data analysis of object contention and configuration lists.
- 48 months of experience creating and maintaining standardized reports for executives and senior management.
- 48 months of experience in Change Management while fulfilling user requests, resolving incidents, and meeting operational commitments.
- 48 months of experience developing procedures, standards, workflows, documentation, and visualizations.
- Bachelor's Degree in any field.
Responsibilities:
- Document and categorize existing business processes.
- Compose and review business system documentation.
- Assist with communicating business process and system requirements to IT staff and other stakeholders.
- Identify, analyze, and solve production problems/issues using established business processes and technology.
- Review and analyze business process deficiencies requiring resolution during or after implementation.
- Perform configuration analysis to determine the most efficient way to migrate system changes.
- Collaborate with stakeholders to design and develop deployment plans for effective and efficient implementation of new business processes and system components.
- Facilitate the execution of deployment plans.
- Create and manage tickets in a ticket management system, determine the priority and severity of incidents, reassign to support teams, and ensure timely resolution of incidents.
- Work with business and technical staff to analyze and resolve problems identified during the deployment process.
- Coordinate with operational bureau managers and staff to facilitate, coordinate, and complete activities required for the Deployment Phase of the System Development Life Cycle.