Senior Power Resources Specialist (Energy Services Manager) - Energy Department
: Job Details :

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about San José.

About the Department

San José Clean Energy, or SJCE, is San José's local, not-for-profit electricity supplier operated by the City of San José's Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves more than 350,000 customer accounts and has contracted for more than 1 GW of power.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José's ambitious goal to be carbon neutral by 2030 and in implementing the City's climate action plan, Climate Smart San José. Thanks to SJCE, San José has one of the cleanest energy mixes of any large city and offers a 60% renewable product and a 100% renewable product.

Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active staff-led Culture and Racial Equity committees and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities.

For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org.

Position Duties

The Energy Department is currently seeking to fill one (1) full-time Senior Power Resources Specialist (Energy Services Manager) vacancy in the Account Management, Marketing and Communications Division.

The salary range for this classification is: $140,627.76 - $172,252.08. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates' qualifications and experience.

This role will report to the Deputy Director overseeing Account Management, Marketing, and Communications. The division is responsible for delivering customer-centric pricing, billing, marketing, outreach, for San José Clean Energy. The Energy Services Manager will be responsible for advancing commercial customer services and expanding participation in energy programs for non-residential customers through strategic customer outreach. The Energy Services Manager will also lead plans to operationalize tools and services to improve customer account management.

As the senior member of the Accounts Services team, the Energy Services Manager will be responsible for leading SJCE commercial customer engagement efforts, using data and customer information to address customer needs, improve the customer experience, and improve systems. The Energy Services manager will also support the development and execution of SJCE strategic energy pricing initiatives for all residential and commercial customers, partnering with leadership to design a dynamic long-term energy pricing strategy. The ideal candidates should be well-versed in PG&E rate structures, including residential and commercial rate schedules, and be comfortable engaging with large commercial customers regarding custom energy programs and services.

Duties include the following but are not limited to:

Initiate and develop relationships with key commercial, industrial, and municipal accounts, including both existing customers and potential clients.

Engage with large commercial and industrial energy users regarding custom energy products and programs such as EV charging infrastructure; energy efficiency, and future non-residential electrification programs.

Train Account Services team members to provide customers with expertise on account issues, including billing, cost, service, and program inquiries.

Execute the implementation of the selected CRM platform for Account Services, Marketing, and Programs.

Work with selected consultants to develop tools and processes to analyze the potential impact of alternative rate structures (e.g., new time-of-use variants, low-income discounts, etc.) on customers.

Implement data visualization tools and dashboards to help inform decision-making cross-departmentally.

Manage the development of custom rate design and energy products for the retention and attraction of commercial customers.

Continue to review, improve, or develop procedures for working with existing data manager to oversee usage/billing process; handling escalated customer issues; documenting and resolving billing issues. Work with leadership team to complete Data Manager RFP and facilitate the transition to new provider if needed.

Perform other related duties as required.

Minimum Qualifications

Education: A Bachelor's Degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or related field to utility business.

Experience: Three (3) years of experience in energy resources operations, planning, purchasing, scheduling, or contract negotiations.

Required Licensing: Possession of a valid State of California Driver's License may be required.

Form 700: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk's Office within the first 30 days of employment with the office.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Collaboration – Develops networks and builds alliances; engages in cross-functional activities.

Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ginger Quijano at ...@sanjoseca.gov.

Additional Information

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ...@sanjoseca.gov and we will research the status of your application.

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