Senior Practice Transformation Director - Southeast (Reproductive Healthcare)
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Senior Practice Transformation Director - Southeast (Reproductive Healthcare)

Raleigh or Charlotte, North Carolina; Atlanta, GA; or Baton Rouge, LA

Organizational Summary

Upstream USA is a growing, national nonprofit committed to ensuring that equitable, patient-centered contraceptive care is made available to any patient and is fully integrated into the health system as part of basic health care. We envision a future where all patients are screened for their contraceptive needs and offered patient-centered contraceptive counseling that's free from bias, noncoercive, trauma-informed, and delivered by knowledgeable providers and support staff following best medical practices and evidence-based guidelines.

We do this by partnering with healthcare organizations to provide them with free training, education and technical assistance – from urban to rural, from large hospitals to small clinics. Our team of practice change experts work hand-in-hand with healthcare organizations to uplift contraceptive care services and drive exceptional patient outcomes, all at no cost to them.

To meet the growing need for high-quality, patient-centered contraceptive care, Upstream is in the midst of a national expansion. We began by partnering with a single healthcare organization in 2014; today, we have partnered with more than 150 across the nation, and we're on a path to serving 5 million patients by 2030.

Travel: 25%

Position Summary

Reporting to the VP of Practice Transformation, the Senior Practice Transformation Director (SPTD) ensures quality delivery and program implementation for multiple healthcare organizations by optimizing within set resources and leveraging key health center c-suite and leadership relationships. They lead and guide transformation delivery teams to ensure excellent execution of technical assistance and training to health center organizations, providing oversight of budgets of up to $10M for their entire health center portfolio (up to 20 health care organizations).

The SPTD will leverage their understanding of patient-centered sexual and reproductive health best practices to provide input to the VP of Practice Transformation on recommended project scope and required resources. Other key responsibilities include:

• Evaluating health center performance outcomes and sustainability of improved patient care standards.
• Ensuring efficient delivery of the Upstream program, including technical assistance and training.
• Guiding Practice Transformation Leads in leveraging a cross-functional set of internal experts.

Essential Duties and Responsibilities

• Accountable for driving outcomes at partner health centers by supervising delivery of high quality support and technical assistance.
• Responsible for coaching, mentoring, and guiding Practice Transformation team on healthcare best practices.
• Acts as the primary point of cross-functional coordination between Program delivery teams and cross-functional support leadership.
• Owns relationship with Health Center/System Executive Sponsor.
• Facilitates sharing of key learnings from program delivery within the larger Practice Transformation Team.
• Collaborates within and across departments to continuously calibrate against established health center organization project scope.
• Lead and provide ongoing support to various internal continuous learnings and cross-functional efficiency.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills and Ability

• 15+ years of professional experience within a healthcare setting and/or nonprofit organization.
• Accomplished people manager with strong coaching and mentoring skills.
• Prior experience building cohesive and high performing teams.
• Demonstrates deep knowledge or experience in sexual and reproductive healthcare.
• Excellent relationship management skills.
• Bachelors' and/or Masters' degree in related field or combination of applicable education and work experience.
• Valid Driver's License required.

Travel Requirements

This role will require up to 25% of business travel. All Upstreamers can expect a minimum of 8 days of business travel per year.

Hiring Range

$146,400 - $165,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, and candidate's experience level.

Attributes

• Adaptable
• Change agent
• Decision maker
• Influential
• Communicative
• Team-oriented

At Upstream, we embrace diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status.