Senior Product Manager, Amex Offers
: Job Details :

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers,communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Merchant Platforms & Capabilities (ACD) Products team is at the heart of the proprietary transaction process.

‘Amex Offers' is a proprietary digital advertising platform that enables its merchant partners to create targeted offers and reach desired consumers. The Manager/Sr Manager – Amex Offers Product Management will be responsible to lead the transformation of the Amex Offers creation process by introducing automation into the workflow, leveraging the power of data & AI/ML to deliver a collaborative user experience for Merchants and internal sales teams.

Responsibilities:

• Support the strategy, roadmap, and development of Amex Offers capability that spans workflow automation, an AI/ML driven decision engine as well as a Merchant-facing user interface.
• Partner with Technology to define architecture and deliver new Amex Offers capabilities and experiences.
• Champion collaboration across Product, Design, Data Science, Technology, Marketing, Operations, Servicing, Compliance and Legal teams.
• Oversee platform data capabilities, API integrations, and big data/GCP use cases powering Amex Offers transformation.
• Understand the user, both Merchant and internal sales teams, and their unique needs to define features and user stories.
• Define automated process flow to optimize the end-to-end Amex Offers workflow in partnership with marketing, operations, and platform teams.
• Define and monitor product metrics and KPIs.
• Partner closely with the user research and analytics team to integrate customer feedback and user metrics into product roadmap.
• Effectively engage multiple stakeholders, business partners and dependent product owners to develop the overall product strategy and roadmap, identify opportunities, and define success metrics.
• Be a passionate advocate for the Amex Merchant.

Qualifications:

• 3-6 years of digital product management experience working in lean and scalable teams.
• Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.
• Experience translating customer data, insights and feedback into informed product strategy and roadmap.
• Aptitude for user experience and technology with the ability to speak fluently across data science, design and engineering.
• Quantitative degree or equivalent experience strongly preferred (e.g. data science, computer science, mathematics, etc.).
• Experience with user onboarding and go-to market is preferred.
• Experience with Agile methodologies including Scrum, Kanban and SAFe.
• Experience working on Advertising Platforms is preferred.
• Experience working on B2B / Merchant facing digital products is preferred.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.