Who We Are:
Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops everywhere.
BookedBy — with headquarters in Austin, TX — features more than 100 employees across three continents and powers thousands of locations worldwide with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey's Cuts for Kids, Hairzoo, and more.
Founded in 2011, BookedBy's scheduling platform has more than 60 million bookings annually and enters an exciting growth phase into other service-based businesses.
Role Description:
We are seeking a highly motivated and experienced Product Manager to join our dynamic team. As a Product Manager, you will play a pivotal role in driving the development and enhancement of our service vertical and point of sale platform, ensuring that it remains competitive, user-friendly, and aligned with market trends and customer needs.
Key Responsibilities:
- Lead the ideation, technical development, launch, and iterative improvements of innovative products.
- Gather input from our market, customers, stakeholders, and adjacent verticals to inform product strategies and roadmaps.
- Understand BookedBy's strategic and competitive position and deliver products that are aligned with our mission and are recognized as the best in the industry.
- Know the product inside and out, obtain and maintain a fundamental understanding of the end-to-end customer experience, integrations and dependencies.
- Be the primary driver for identifying significant opportunities, and driving product vision and roadmaps in the context of broader organizational strategies and goals.
- Work closely with cross-functional teams to drive product vision, define product requirements, and guide the team through key milestones.
- Maximize efficiency in a constantly evolving environment where the process is fluid, and creative solutions are the norm.
- Integrate usability studies, market research, and customer feedback into product requirements to enhance customer satisfaction.
- Define and analyze metrics that inform the success of products. Identify and track key performance metrics such as ROI, Client Excitement, Adoption, and Retention.
- Convey the story of the Product you are creating to the team and Stakeholders.
- Work with us to help expand our product to similar verticals such as pet and auto while keeping the same codebase.
Qualifications and Skills:
- 6+ years of experience as a Product Manager.
- Bachelor's degree in Business Administration, Marketing, Computer Science, Engineering, or a related field.
- Expert in Agile Product Management methodologies.
- Experience in gathering requirements across diverse areas and users, and converting and developing them into a product solution .
- Technical expertise in analytics, including tracking product adoption, and analyzing usage patterns.
- 5+ years of experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
- Experience defining vision and strategy for a software product, ideally SaaS.
- Excellent leadership, organizational, problem solving, tactical thinking and time management skills.
- Exemplary oral and written communication skills.
- Experience working at a start up
Bonus Points For:
- Experience in Retail, Healthcare, Salon, or related industries.
- Proven record of quickly adapting to business needs, can-do mindset, flexibility, and rapidly learning new problem domains. Ability to thrive in an ambiguous environment.
What We Offer:
We offer roles in an energetic, dynamic, and global environment with great opportunities to grow and take on new challenges. Our growth is continuous – which gives endless potential to evolve with the company.
- Medical Insurance
- Paid Time Off
- Flex Work Schedule: In-person Monday-Thursday, Flex days Friday