Role Description
As the Senior Product Manager for DCS Learning Technology, you will be an integral part of a dynamic, global team that builds shared infrastructure and services to meet the needs of our Product Education strategy. Your primary business stakeholders will be the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs. Your role will involve working on the new Unified Credentialing Systems to further CSG's business objectives and ensure their success.
In your role as the Senior Product Manager, you will be instrumental in the end-to-end product certification process. From the onset, you will be expected to actively participate in requirement gathering and documentation. You will be involved in multiple project work streams, delivering high-quality work and partnering with global cross-functional business stakeholders to ensure business objectives and functional requirements are met.
You will facilitate workshops to capture detailed requirements and business processes. Your deliverables include story mapping, user story and acceptance criteria writing, building feature roadmap. You will collaborate closely with other work streams, including internal partner groups, vendors, and professional consultants, to ensure the system is designed and built according to business requirements and specifications.
As part of the implementation process, you will be responsible for working with engineering to hand-off requirements, demo build to stakeholders, qualify QA issues against requirements, plan UAT, draft test scenarios, and facilitate UAT. You will also contribute to the Change Management / User Adoption strategy, planning, and execution. Additionally, you will assist in developing a post-implementation and continuous improvement strategy to ensure a smooth transition of new builds to production support team.
Your Impact
Unified certification project is complex and fast paced. The scope of this position will evolve. Your typical responsibilities will include:
Rapidly establish an understanding of both the current state and future needs of certification at Salesforce.Gain a solid understanding of business use cases and requirements for the new Unified certification solution.Collaborate with key business stakeholders to capture and validate business objectives and requirement detailsManage communications and coordinate discussions between internal and vendor Product Managers and business stakeholdersWork closely with other Product Managers to interpret and clarify business requirements and feedback for the technical teamActively participate in solution design, representing the end-user perspective in discussions with leaders, Solution Architects, and EngineersEnsure product functionality meets business and customer requirements.Coordinate testing (with business stakeholders), including drafting test scenarios, facilitating demos, UAT, and sign-offProvide training to key business stakeholdersServe as the first level of support for business users during HypercareAssist in the development of post-implementation support strategy & transition plan for the support teamBuild a roadmap for features you own; work with stakeholders and end users to validate, prioritize, and implement new features.Minimum Requirements
- 8-10 years of experience in product management (or comparable roles) and relevant industry experience.
- Strong analytical and technical skills in information technology
- Product Certification or Learning domain expertise
- Experience working in Salesforce product ecosystem as a Product Manager or in comparable roles.
- Experience working on global implementations
- Experience working with both business and technical teams, participating in solution design, working with globally distributed development and testing teams in different time zones
- Strong interpersonal and relationship-building skills
- Self-starter with a ‘get it done' attitude and a strong sense of team spirit; Able to work quickly and accurately under pressure and time constraints
- Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment
- Excellent oral and written skills, confident communicator with the ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiences
- Ability to work under pressure, highly adaptable and well organized; Ability to shift directions quickly when priorities change
Preferred Requirements
- Salesforce Certified (E.g. Salesforce Certified Administrator, Business Analyst)
- Experience working with Certification vendors
- SAFe methodology
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