SENIOR PRODUCT MANAGER
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Description

FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit www.franconnect.com.

We are seeking a Senior Product Manager to lead the strategy, development, and implementation of FranConnect's Analytics product offerings. This role focuses on delivering embedded analytics, including visual dashboards, scorecards, and advanced predictive analytics to forecast trends and opportunities, while integrating generative AI to create new value for FranConnect customers. You will also leverage AWS services for cloud-based analytics to ensure scalability and efficiency.

This is a role based out of our Herndon, VA HQ office, on a hybrid schedule. Monday/Friday remote; Tuesday/Wednesday/Thursday in-office. Only considering local candidates who are willing to be in the office.

Primary Duties and Responsibilities

* Define and execute the product strategy for FranConnect's embedded analytics, predictive analytics, and generative AI solutions, ensuring the integration of advanced tools to empower decision-making.

* Work with customers and cross-functional teams, including other product managers, to identify opportunities for new dashboards, refine existing offerings, and ensure the smooth deployment and adoption of analytics solutions.

* Drive the development of predictive analytics tools to help customers forecast trends, optimize operations, and identify growth opportunities using historical data and machine learning models.

* Oversee the integration of generative AI to augment existing data and create synthetic data to enhance decision-making and predictive models.

* Lead the end-to-end deployment of analytics solutions, ensuring smooth integration and adoption of predictive and generative AI tools.

* Use AWS services for ETL and data warehousing to optimize FranConnect's cloud-based analytics stack for scalability and security.

* Help customers leverage predictive and generative analytics to drive data-driven decisions and improve operations.

* Collaborate with sales, customer success, professional services, and engineering teams to ensure analytics and AI solutions meet client needs.

* Partner with Go-to-Market teams to identify revenue opportunities through innovative analytics solutions aligned with market needs.

Requirements

* 5+ years in data analytics product management, including expertise in embedded analytics, predictive analytics, and AI-powered tools.

* Experience working with product teams to identify and develop new dashboards based on customer needs.

* Experience with AWS services and cloud-based architecture.

* Proven success in deploying embedded and predictive analytics tools, ensuring successful adoption.

* Expertise in building and deploying analytics platforms for reporting and visualization, with familiarity in integrating AI technologies.

* Strong understanding of data governance, ETL processes, and building data pipelines. Experience with cloud-based data warehouses and data lakes.

* Proven ability to lead cross-functional teams and collaborate with engineering and sales to deliver business goals.

* Proficiency with MicroStrategy, Amazon QuickSight or similar platforms, and experience with database technologies.