Description Compensation Range: $80,000 - $85,000 yearly commensurate with experience.Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at ...@housingworks.orgHousing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.orgHousing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.Benefits:We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Overview:The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The program operates 24 hours per day, 365 days per year. The ETH Fresh Meadows Program is a specialized program site for individuals with chronic medical conditions, mental health diagnoses or history of substance use disorders and offers onsite case management, housing placement assistance, primary medical care and behavioral health services.The Senior Operations Manager for the ETH Fresh Meadows Program site provides centralized, administrative oversight of the program sites operation functions. This includes supervising other key operations team staff (such as the Operations Manager, Program Assistant and Residential Aid teams), manage key functions of the program sites budget, collaborate with the buildings management company to coordinate repairs and maintenance to ensure the overall environment meets the contract standards and is in compliance with city, state and federal standards, submit operations-related reports to senior leadership and develop and maintain relationships with local businesses, community leaders and local law enforcement agencies. This is an ideal opportunity for reentry, housing services or operations management professionals with supervisory experience looking to develop skills in the area of program administration and who is enthusiastic about working alongside an interdisciplinary team of like-minded professionals committed to improving outcomes for justice-involved individuals.Responsibilities:Primary:
- Provide direct supervision of the Operations Manager and Program Assistant and overall oversight and support for the
- Provide day-to-day oversight of all building and program operations activities.
- Collaborate with building management to report and coordinate building maintenance and repairs.
- Submit weekly, monthly and quarterly reports timely.
- Maintain accurate census and operations-related data.
- Proactively engage in activities to promote overall safety and well-being within the program site for staff and clients.
- Oversee the program sites budget and participate in fiscal management activities with senior leadership.
- Assist with the development, review and implementation of program policies and procedures.
- Facilitate team meetings.
- Assist talent management and recruitment activities.
- Facilitate and identify staff trainings.
- Ensure the program site meets internal and external compliance standards.
- Build and maintain relationships with local community members, businesses and law enforcement agencies.
- Attend interdisciplinary case conferences as needed or when applicable.
- Engage in crisis intervention as needed.
- Promotes Housing Works core values in day to day activities.
- Performs other tasks as assigned by supervisor
Secondary:
- Provide culturally competent services in accordance to Housing Works policies and practices.
- Ability to work with clients with diverse clients with varying levels of service needs.
- Work collaboratively with other team members within the Justice Initiatives Department and cross-agency.
Other functions that may be required with this position include:
- Available for emergencies or urgent matters after standard business hours of 9:00am to 5:00pm.
- Responsiveness to emails, texts and phone calls.
Minimum Requirements
- Bachelor's Degree required in social services, psychology, social work or other related field.
The following are qualifications and requirements of the position:
- Minimum 1 year of supervisory or program administration experience.
- Experience with program or building management experience.
- Experience with criminal justice involved population, as well as substance use and mental health issues.
- Strong written documentation and communication skills
- Good problem-solving skills and ability to work autonomously
- Microsoft Office Suite, particularly Excel, required
- Experience utilizing EMR systems.
The following additional competencies are viewed as important to success in this position:
- Preferably bi-lingual in Spanish.
- Excellent written and oral communication skills.
- Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
- Ability to work independently and collaboratively with the team.
- Dependability and reliability to arrive and depart timely for scheduled shift.
- Ability to lift 25lbs.