The Senior Program Manager (SPM), will need to direct and oversee in field operations of autonomous vehicle roadside assistance operations, serving one of the largest AV companies. This leadership position is intended to fill a critical operational function, managing a team of managers, and thousands of individual contributors. Academic Preference & Qualifications:
- Bachelor's degree or equivalent experience in Business Administration, Logistics, Transportation, and or related field preferred
- Must possess a valid Class A or B driver's license in the State of Texas, to include a Passenger endorsement, and have at least three (3) years of recent professional commercial driving experience
Key responsibilities:
- Manages global response and recovery operations in dynamic transit environments
- Directly overseeing managers and employees that are customer facing and charged with mitigating high visibility situations while exercising extreme safety
- Provides strategic planning and direction to the operations
- Manages and maintains client contract compliance
- Fosters an environment where employee suggestions are vetted and implemented whenever possible and in line with the company's direction
- Provides general guidance to department managers
- Partners with corporate support teams to ensure optimal delivery of services to the assigned sector
- Manages and maintains client contract compliance
- Assists with Developing and managing the operational budget
- Investigates, implements, and administers hiring decisions including terminations, promotions, and new hires
Necessary Skills:
- 10 or more years of relevant management and leadership experience required
- Strong background in transportation and/or logistics is highly preferred
- Expertise in fleet management and complex scheduling for operations and maintenance can be added advantage
- Working knowledge of basic federal and state employment laws and also of laws, ordinances and regulations pertaining to motor vehicle operations
- Ability to maintain positive relationships with clients, employees, and support departments
- Remain flexible and agile for changing business needs and/or projects
- Experience managing a P/L, including forecasting & budgeting
- Working knowledge and proficiency with Microsoft Office and/or GSuite programs and the ability to manage and manipulate data in spreadsheets.
- Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
- Experience in rapid response and recovery operations with numerous vehicle types is desired or equivalent experience
- Ability to launch operations in ambiguous environments with minimal information
We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet!