Senior Program Manager
: Job Details :

When you join the team as a Senior Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You willprovide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.A typical day in the life of a Senior Program Manager will include the following:The Senior Program Manager responsibilities include, but are not limited to the following:Operational Program Management Understands client objectives and incorporates objectives into program service goalsEnsures that PharmaCord executes program services in compliance with contracted service levelAccountable for management of client service request queue (Both completion and work in progress)Responsible for the implementation and on-going management of client-specific business rulesProactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of serviceEvaluates data and providing actionable insights that drive the Program forward consistent with client objectives Financial Monitors and provides weekly updates on items impacting program financial forecastPrepares activity summary for the development and review of client monthly invoices Team selection, hiring, training and development Identifies talent for open positions including development of internal candidates to prepare for promotional opportunitiesPartners with HR to ensure program staffing levels are achieved at all timesWorks proactively with Human Resources to develop a steady pipeline of candidatesDrives training, development and retention of team Client support Prepares, reviews, analyzes client specific operational resultsPrimary responsibility for the preparation of client business review meetings with operational metrics and data insightsPoint of contact for program/operational queries and issue resolutionAssures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructionsAll other duties as assigned This job might be for you if you:The candidate must possess the following personal attributes: Demonstrate critical thinking and complex problem-solving skills while managing operational challengesAble to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)You are tech savvy meaning you have exceptional ability to understand complex platforms, data and technical languageYou are analytical and you find joy in drawing actionable insights from program data and analyticsYou take initiative and show commitment to team and organizational goalsYou are in tune with your emotional intelligence (ability to recognize emotions and their effects)Able to manage disruptive impulses and handle potentially stressful interactionsAble to manage a large team that may include multiple SupervisorsYou are a skilled multi-tasker where you can successfully manage multiple competing prioritiesAccepts accountability for personal and team performance; acts with integrityAdaptable and handles change with flexibilityInnovative and open to innovative ideasAchievement driven; constantly striving to improve or to meet a standard of excellenceCommunicate clearly and articulatelyA positive attitude! Requirements: 7+ years of experience in the healthcare industry is requiredBachelor's degree is strongly preferred; Master's degree is preferredPrevious personnel/team management experience is required, experience managing managers is a plusKnowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plusPrevious experience leading customer service teams is a plusBi-lingual in English and Spanish or Chinese/Mandarin is a plusAll employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year) Physical Demands, Work Schedule & Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.This is an office-based position, the ability to sit for extended periods of time is necessary.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Benefits & Perks: Company paid Short-term Disability (STD)Increased competitive 401(k) company match up to 4%Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employeesConcierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)Wellness discounts of up to $260 per year for participation in wellness programAnnual HSA employer contributionCompany paid and voluntary Life Insurance optionsVoluntary Life, AD&D and Long-Term Disability InsurancesPaid Parental Leave of AbsenceWellness and Employee Assistance ProgramsPTO benefits, flex days and paid holidaysEmployee Referral ProgramAmbassador ProgramTuition reimbursement program up to $5,000 per year Competitive Compensation & Flexible Working: Competitive starting pay ratesYearly merit increasesToll reimbursement program (valued at $678.60 per year) A Career You'll Love: Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021Work for a company that values diversity and makes deliberate efforts to create an inclusive workplaceOpportunities for advancement with a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasExposure to many learning and development opportunitiesPlaying a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experienceOur new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more! Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At PharmaCord, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook! #J-18808-Ljbffr