Senior Program Manager, Operations Excellence
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DescriptionAmazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Senior Program Manager eager to join the team that is defining new benchmarks, innovating on new processes, and creating a strategy plan to scale the SSD network for the next three years of growth. This role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve productivity and quality for upcoming key Customer high volume events, and engage in long term product pipelines to build for tomorrow's scale.The Sr. PM that will be most successful in this role will have a proven track record of identifying operational problems, proposing solutions after scoping scrappy short term and robust long term tech approaches that leverage best practices from other networks (such as NACF), and implementing these solutions with a close lens on both quantitative results and trends and operational experience insights. From a knowledge perspective, it will help for the Sr. PM to have a robust understanding of fulfillment operations from process standard work, to inventory control, to productivity tactics and correlation of these tactics to the top KPIs.This role is best suited for a Sr. PM that thrives in ambiguous environments to Invent and Simplify, that requires a high level of interaction with dozens of different large organizations and is able to Earn Trust, can manage the rapid Bias for Action needed in tandem to Diving Deep, and is able to join a strong roll-up-your-sleeves Ownership culture that this collaborative team has!Key job responsibilities- Be the single-threaded owner responsible for defining the strategy for the program and the necessary initiatives to uphold that strategy- Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders- Partner with teams across the organization and multiple programs to source, allocate, and coordinate resources by driving critical prioritization discussions- Manage and deliver results on complex programs and related projects across multiple organizations- Gather business requirements for technical and business intelligence integration, negotiate process improvements and needed features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions- Create metrics reporting to drive both operational and program improvements that define business needsPartnering with Directors, VPs, and other key operational and technical leaders across the organizationBasic Qualifications- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)Preferred Qualifications- Experience working cross functionally with tech teams- Experience defining and executing program requirementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.