Position Type: Full-time Pay: $94,000 - $104,000 per year, dependent on experience and education Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision coverage; Life insurance; Paid time off; Parental leave; Tuition Reimbursement; Monthly Remote Work Stipend; Supplemental Retirement plan, and more. Work Location: Hybrid; Home and Boston Office Job Overview: MassCEC is the Independent Third-Party Verifier for more than 144,000 renewable energy systems throughout the Commonwealth. Our efforts align with Massachusetts' ambitious renewable energy goals, offering crucial market insights to support the growth of the expanding clean energy sector. Through the Production Tracking System, MassCEC collects, verifies, and monitors data on clean energy systems production to support several key Massachusetts Department of Energy Resources (DOER) programs, including:
- Renewable Portfolio Standard (RPS) Class I Renewable Energy (Class I REC),
- RPS Solar Renewable Energy I (SREC I),
- RPS Solar Renewable Energy II (SREC II),
- Alternative Portfolio Standard (APS), and
- Clean Peak Energy Standard (CPS)
Position Summary: The Program Manager, Renewable Energy Production, will lead the customer service team and provide strategic decision-making support to both the technical team and the Program Director. Responsibilities include overseeing online registration applications and managing monthly production reporting across multiple programs. This role will provide procedural guidance for production management across various system technologies-such as solar, wind, hydropower, renewable thermal, energy storage, and demand response-while managing IT vendors and technical consultant relationships, including contracts and invoices. Key Responsibilities:
- Manage a customer service team of five and ensure high-quality support for stakeholders.
- Oversee the online registration processes for renewable energy systems.
- Ensure accurate data collection and updates within databases.
- Implement best practices for data quality assurance and customer service.
- Manage the annual technical audit process for renewable energy systems.
- Coordinate with the Department of Energy Resources, IT, technical consultants, and other stakeholders to resolve user and database issues.
- Consult with users to aid in refining the software and system specifications.
- Develop and maintain comprehensive business process documentation for internal and external use.
- Support quarterly energy production reporting to NEPOOL GIS for various clean energy incentive programs.
- Act as a liaison between the customer service and database analyst teams to prioritize issues and next steps.
- Collaborate with relevant agencies to fulfill public records requests and other information inquiries.
- Oversee consultant relationships, contracts, budgets, invoices, and internal approvals.
- Perform additional duties as required.
Position Qualifications: Experience & Education
- Bachelor's degree in business or a related field, or equivalent experience
- MBA or another relevant advanced Degree preferred;
- A minimum of five years of professional experience in a business environment, with progressively increasing staff management responsibilities.
- Proven project or program management experience, including effective team communication and prioritization.
- Proficient in Advanced Microsoft Excel and data analysis.
Knowledge, Skills and AbilitiesRequired:
- Strong analytical thinking, problem recognition, and resolution skills.
- Strong people management and relationship-building skills.
- Excellent communication skills with the ability to work collaboratively in a team setting.
- Exceptional organizational skills, meticulous attention to detail, and commitment to timely record-keeping.
- Experience in making cross-functional decisions that impact business processes and outcomes.
Preferred:
- Familiarity with Massachusetts' clean energy regulatory framework, especially related to the Renewable Portfolio Standard and Alternative Portfolio Standard requirements.
- Basic understanding of the NEPOOL Generation Information System for tracking renewable energy certificates.
- Experience in software project business workflows, from conception to execution for application software development projects.
- Proven success in monitoring, troubleshooting, and enhancing complex customer-facing data acquisition platforms.
- Experience collaborating with and supporting IT vendors.
- Familiarity with Zendesk customer service software.
About the Massachusetts Clean Energy Center The Massachusetts Clean Energy Center (MassCEC) is a state economic development agency dedicated to accelerating the growth of the clean energy sector across the Commonwealth to spur job creation, deliver statewide environmental benefits and to secure long-term economic growth for the people of Massachusetts. MassCEC works to increase the adoption of clean energy while driving down costs and delivering financial, environmental, and economic development benefits to energy users and utility customers across the state. MassCEC is committed to creating a diverse, equitable, and inclusive organization where everyone is welcomed, supported, respected, and valued. We are committed to incorporating principles of diversity, equity, inclusion, and environmental justice in all aspects of our work in order to promote the equitable distribution of the health and economic benefits of clean energy and support a diverse and inclusive clean energy industry. MassCEC strives to lead and innovate in equitable clean energy and climate solutions.