Location: Rochester,NY, USA
Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum facilitates more than 115 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023 & 2024), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020-2024). PureSpectrum is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
The Opportunity:
PureSpectrum is seeking an experienced and results-driven Senior Project Manager to join our esteemed Client Services team. As a Senior Consultant, you will play a critical role in managing complex full-service research projects, fostering strong client relationships, providing expert insights, and driving the success of our clients' research initiatives. This position offers an exciting opportunity to work in a collaborative environment, contribute to the growth of our client base, and make a significant impact on the market research industry.
Your Responsibilities:
* Serve as a trusted advisor to clients, understanding their research needs, and developing customized solutions to meet their objectives.
* Lead client onboarding and ensure seamless integration with the PureSpectrum platform.
* Conduct data analysis, interpret results, and deliver actionable insights to clients.
* Collaborate cross-functionally with internal teams, including Product Development and Marketing, to drive product enhancements and improvements based on client feedback.
* Proactively identify and address client issues, providing timely and effective resolutions.
* Stay up-to-date with market research trends, industry best practices, and emerging technologies to continuously improve service offerings.
* Support the development of new business opportunities through upselling and expanding our client base.
* Provide mentorship and guidance to junior team members, fostering their professional growth and development.
* Uphold the company's commitment to excellence in service delivery and client satisfaction.
Requirements:
* Bachelor's degree in Marketing, Business, or a related field. A Master's degree is preferred.
* 3-5+ years experience in a client-facing project management role within the market research or insights industry.
* Demonstrated expertise in market research methodologies, data analysis, and generating actionable insights.
* Excellent communication, presentation, and interpersonal skills to effectively interact with clients and internal stakeholders.
* Strong track record of building and maintaining successful client relationships.
* Results-oriented, with a focus on achieving individual and team goals.
* Ability to work independently, manage multiple projects, and meet deadlines effectively.
* Proficiency in market research tools, particularly Forsta Surveys (Decipher), and Qualtrics; and MS Office Suite.
* Experience with questionnaire structure and design, survey testing, sample planning and strategy, data tables/banner specs and deliverables; dashboard and PPT-based reporting deliverables.
PureSpectrum Benefits:
We offer a modern company culture that values flexibility, creativity, and open communication at all levels. Continuous challenges and opportunities for professional growth and development.
* Unlimited PTO and sick time to promote work-life balance.
* Team events and celebrations to foster camaraderie within a professional team environment.
* Casual dress code that promotes a comfortable and collaborative workspace.
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.