The Senior Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated clients. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.
The Role
- Manage designated real estate client as primary consultant to provide strategy claim consulting
- Advocate for client for prompt, optimal recovery on claims
- Ensure quality and consistency in executing high level claim services to our client
- Engage our global network of professionals as needed
- Appropriate utilization of all systems as required
- Work with others as necessary to continually improve quality and innovation
- Monitor the performance of vendor partner's services
- Directly handle complex cases or special requests from client
- Evaluate data to assess claim programs and identify solutions to improve quality and performance
- Promote collaboration and teamwork to produce comprehensive solutions to client
- Ability to prepare comprehensive coverage analysis
- Participate in strategic large client team meetings as required
- Manage the quality and appropriateness of client service agreements
- Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment
- Maintain direct relationships with key client
- Ensure appropriate program design and documentation including service scope alignment
- Manage the appropriate level of resources for your client
- Be a visible sign of professionalism and direction for the practice
- Maintain local relationships with all major trading partners
The Requirements
- 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
- Minimum of 5 years' experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred
- CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
- Property and Builders Risk experience within real estate and hospitality required
- Must have appropriate licenses in their resident state
- Knowledge of Claim Handling & Claim processes and procedures
- Knowledge of laws, legal codes, procedures and processes involving insurance
- Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
- Evaluate information against a set of standards to verify compliance; handle complaints, arbitrate disputes and negotiate settlements, and handle multiple tasks simultaneously
- Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing
- Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions
- Handle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independently
- Computer skills relevant to Microsoft Office, Outlook, and web-based applications
- Interpersonal relationship skills with internal and external executives
- Project management skills
- Understand company products, services, global network, and industry practices
- Understand the process and value of basic data analytics and benchmarking
- Travel may be required
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