Senior QA Analyst
: Job Details :

The Senior QA Analyst will be a highly skilled and detail-oriented individual who will be responsible for testing our products in a fast-paced environment. The Senior QA Analyst will uphold and promote our core values by working as a team player. Responsibilities include conducting comprehensive testing of our applications to ensure they meet the highest standards of quality and functionality. This encompasses designing and executing detailed test plans, identifying and documenting defects, collaborating with development teams to resolve issues, and providing insightful feedback to drive continuous improvement. This is an in-office position. Requirements

• Minimum of 5 years of experience in software testing for web and/or mobile applications
• Bachelor's degree in IT, Computer Science, or similar technical discipline or equivalent experience
• Experience in automation frameworks is a plus
• Must be authorized to work and currently live in the United States

What you'll be doing

• Create and execute test plans for new features based on requirements and specifications
• Conduct manual functional, regression, and exploratory testing to identify defects
• Work closely with product managers and designers to understand customer needs, ensuring the delivery of quality and value
• Work closely with developers to build features and ensure comprehensive test coverage
• Triage, document, and track defects to facilitate solutions during the testing phase
• Document test findings and maintain accurate product documentation
• Provide input on automated tests for features being developed
• Contribute to process improvements to enhance quality and efficiency
• Participate in daily standups, planning sessions, and other regular meetings
• Provide guidance and mentorship to junior QA team members, sharing knowledge, and promoting best practices in testing

You may be a good fit for our team if you have the following...

• A strong commitment to software quality and user experience, with a focus on ensuring that software is both intuitive and dependable
• Exceptional problem-solving and decision-making abilities, including the ability to clarify issues, understand the bigger picture, demonstrate resilience, evaluate all options, identify solutions, and measure performance against goals
• Ability to work effectively with cross-functional teams, including developers, product managers, and designers
• Excellent interpersonal skills, such as is easily approachable, builds rapport well, is a good listener, spends effort to put others at ease, uses diplomacy and tact, and can diffuse high-tension situations comfortably
• Strong understanding of application architecture, along with expertise in modern testing strategies and test design methodologies
• Desire and ability to develop deep product and domain knowledge
• Experience in identifying, documenting, and tracking defects in tools, such as JIRA

What we provide

• Medical, dental, and vision insurance with an H.S.A. option
• Short- and long-term disability
• Company paid basic life insurance
• 401(k) with 3.5% company match and immediate vesting
• Free financial education and consultation
• Wellness program that helps you earn lower premiums
• Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
• Paid parental leave and volunteer time off
• Generous PTO policy and 10 company paid holidays
• Company paid cell phone plan

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.Who is Northwoods?Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus' top places to work, working at Northwoods means being part of a team that's passionate about making an impact on the lives of HHS professionals and the families they serve.We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:

Curiosity - Willing to test assumptions, courage to ask questions, and active listening.

Community - Helping and mentoring each other, celebrating diversity and acknowledging our team members' contributions.

Resourcefulness - Willing to try and fail. Asking for help and trusting the expertise of our team.

Stewardship - Safeguarding Northwoods' values, culture, mission, and resources.

We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission. Our Solutions Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.Traverse - A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.Compass - Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.