GENERAL OVERVIEW:Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life's everyday stressors-all in an ultra luxe lounge setting.As Senior Remedy Concierge, your main goal is to ensure the successful operation of the club from open to close, leading expertise in Remedy Education, and to take initiative on providing excellent customer service for Remedy Place members and guests. Every member of the floor team will look to you for guidance in special operational scenarios, extra support when the club is busy, and direction on a daily basis. You will also be looked on to support the club schedule. At Remedy Place, every team leader is first and foremost a team player. ESSENTIAL FUNCTIONS:
Concierge and Reception Desk:- Creates a positive impression on our guests through modeling exemplary service, warmth, and hospitality
- Responsible for adhering to all front desk operational needs such as scheduling services, checking in, and checking out of guests
- Responsible for timely answering of phone and text messages with appropriate responses to questions about services, memberships, and club operations
- Responsible for adhering to hospitality standards for our front desk guest journey
- Assist with administrative and clerical tasks as needed
- Responsible for giving club tours to guests
- Knowledge of our CRM system including all necessary operational features for guest experience
Leading Hospitality Services:- Provide exemplary customer service, by holding true to the Remedy Hospitality Standards
- Recommend services, retail, and F&B to guests in order to enhance their experience
- Communicate guests' requests and complaints to the appropriate department
- Assist Practitioners services in-providing exemplary customer service standards within our daily operations
Guest and Services Support:- Responsible for administering Remedy guest journey experiences within standard operating procedures
- Responsible for in-depth knowledge of Remedy Education such as benefits & science behind holistic self-care services
- Appropriately respond to questions about services, memberships, club operations •Assist Club Crew in turning over of all guest experiences and ensuring our space is kept to a highest standard of cleanliness
- Assist group experience instructors with class setup and breakdown
- Eager to assist in all areas of the club as needed with a no job is too small attitude
- Troubleshoot issues as they arise throughout the day, including scheduling conflicts, guest/member requests, etc.
- Partake in Remedy Continued Education courses to ensure up-to-date knowledge of remedy experience and education
General Club Support:- Complete all daily operational checklists
- Support operations of club for in-club events, and workshops
- Receive all incoming deliveries
- Assist in tracking & restocking of inventory
- Take on additional tasks as needed to drive revenue/growth, achieve club targets, and support the team at large
- Other duties as assigned
- Stay up to date on all company and club information by regularly checking emails, google charts, newsletters and other company communication channels
- Follow all company guidelines as outlined in employee manual
Senior Role Responsibilities:
- Being in a keyholder position
- Opening/closing the club on time
- Overseeing Daily operations when managers are unavailable
- Ensure that team and floor standards are being upheld
- Assist with customer needs, troubleshooting booking software, and remedy services
- Leading knowledge and training of Remedy education and services
- Decision-maker if Management or Head Remedy Concierge is not available.
- Emergencies
- Equipment maintenance/issues
- Payment problems/refunds
- VIP/membership requests
- Support in executing group experiences including workshops and social/happy hour coverage
- Assist in VIP bookings and guests
- Assist in coaching and training of new team members
- Coordinates lunches/breaks are taken on time, ensuring seamless guest flow
- Ensure the team is up to date on needs of the daily schedule and any company announcements/reminders
- Ensure that laps around the club are regularly completed throughout the day
QUALIFICATIONS:
- Exemplary job performance and attendance
- Exemplified best practices in all facets of club operations
- Must be solution-oriented and self-motivated
- Must have a strong work ethic
- Must be organized
- Excellent verbal and written communication skills
- Enthusiastic, energetic, personable, and friendly disposition
- Must enjoy working within a team
- Strong time management skills and practice
PHYSICAL DEMANDS + WORK ENVIRONMENT:
- Must be able to be walking / standing during work hours
- Must be able to be on laptop / phone during work hours
- Must be able to to lift at least 50 pounds
- Must be able to bend, kneel, and squat to assist in guest experience
*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company. The pay range for this role is:24 - 24 USD per hour (United States)