SENIOR REPRESENTATIVE, CUSTOMER SERVICE - SKILLED
: Job Details :

1# Total Position on 1st shift at the Weston site to account for anticipated growth and attritionDemand continues to grow, so there is high overtime need (though infrequent, >55 hour weeks are possible).## Shift Core Hours are 7am - 3:30pm. This is NOT a remote position. The Senior Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following: Create cases to be completed using a proprietary case management system. Review CT Scans for conformity to Mako Surgical protocol. Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery. Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement. Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning. Upload completed Pre-plans to field based personnel. Document all activities according to prescribed methods and procedures. Follow work instructions exactly to deliver consistent output Language Skills: Proficiency in English (Speaking and reading)Additional Job Details: ONSITE Education: Minimum of a High School Diploma or equivalent is required, a bachelors degree or equivalent is preferred. Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above)Preferred (any of the following): Computer skills: Proficiency in Microsoft office suite is required, candidates with experience in Sharepoint or Materialize MIMICS are preferred. Working knowledge of Adobe Photoshop is considered a plus. Certification or related experience in Radiology (CT, X-Ray, MRI) Certification in Nursing or related field College level anatomy course completion Demonstrated customer service orientation. Demonstrated interpersonal and communication skills preferred Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environmentPreferred skills Senior Representative, Customer Service - Skilled