Senior Resident Manager
: Job Details :

Management company based in Manhattan is looking for an energetic and detail-oriented resident manager with strong communication skills (written and verbal), and excellent computer skills.

The successful candidate should be capable of working well with other employees throughout the organization, and interacting with building residents, providing luxury, class-A service for a 600 unit hotel.

Responsibilities include, but are not limited to the following:

Tenant Relations

Highest level of customer service and interpersonal skills is a must

Address resident concerns and maintenance requests in a timely manner to ensure satisfaction; coordinate with maintenance team to schedule appointments

Coordinate tenant move-ins and move-outs according to company policy

Communicate/negotiate renewal increases to/with tenants

Prepare and distribute tenant notices

General/Administrative

Financial and operational reporting; assist with budget preparation and variance explanation

Invoice processing and accounts payable oversight

Interaction with in house and external law firms

Input all relevant data pertaining to tenants/ properties in company database on an accurate and timely basis

Responsible to complete various projects as needed (update spreadsheets, company data, forms, information packages, etc.)

Construction/Maintenance

Strong electrical and mechanical skills needed

Preparation and review of renovation contracts

Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)

Renovations and Capital Improvement project coordination

As required perform site visits/ inspections to review ongoing work and general condition of properties

Compliance and violation dismissal

Regular BID process for all vendors

Interface with various company vendors

Additional Requirements

Strong MS Office skills (particularly Word/Excel)

Team Management experience

Extensive knowledge and experience using Yardi Voyager

Onsite human resource - new hire, union benefit coordination, payroll