Job Description: Pay Range: $110K - $120K Accountabilities:
- Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles service problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
- Teamwork and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and is involved in multiple projects. Leads small/medium projects and facilitates team and cross-functional meetings; uses planning skills to manage and complete work efforts on time and on budget for projects.
- Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization's needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.
- Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems. Searches for and identifies alternative and/or innovative solutions to technical problems.
- Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
- Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
- Training: Trains new/current staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
- Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.
Education/Experience:
- bachelor's degree or a minimum of 9 years of relevant experience in the absence of a degree.
- t least 5 years of relevant revenue cycle experience.
- Minimum 3 years of experience in an IS healthcare setting.
- Experience with 2 full life cycle implementations (from scoping/planning through to go-live support).
- t least 3 years of Soarian Application experience.
- Minimum 3 years of experience with HL7, Patient Access, and Revenue Cycle systems.
- Technical Expertise: Ability to troubleshoot Soarian interface issues and third-party applications. Experience with systems like PBAR, MedSeries4, Change Healthcare, nThrive, and PatientKeeper (with focus on scheduling, registration, HIM coding, patient accounting, and billing). Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Experience in creating and maintaining reports using tools like IBM Showcase, QlikView, Cerner Command Language (CCL), OnDemand, and Siemens MedSeries4.
- Project Management & Leadership: Strong organizational skills with the ability to prioritize multiple tasks in a dynamic, fast-paced environment. Ability to lead small to medium projects, facilitate team and cross-functional meetings, and deliver results on time and within budget. Proven experience in managing multiple projects concurrently and completing tasks independently.
- Customer Service & Teamwork: Strong focus on customer service, capable of addressing user questions, concerns, and resolving system issues efficiently.
- Excellent communication skills, able to work closely with internal department users, vendors, and peers.
- nalytical & Problem Solving Skills: Strong analytical skills with the ability to design solutions, develop scope, and solve problems related to system workflows and revenue cycle processes.
- Knowledge of performance improvement techniques, innovation in solving system issues, and identifying business transformation opportunities.
- On-Call Availability: Must be willing to fulfill on-call responsibilities and handle other duties as assigned.