SENIOR SERVICE MANAGER
: Job Details :

Description:

Base Salary Range $130k-160k

Reports to Director of Technical Services

Annual Bonus 15%

Direct Reports Yes

Remote Available

Status Exempt

Company Website: www.schneiderequip.com

ABOUT SCHNEIDER

At Schneider Packaging Equipment Company, Inc. (Schneider), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life's products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper.

Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer's one source for end of line packaging solutions.

ABOUT PACTEON

Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit www.pacteon.com .

OUR CORE VALUES

We believe and live our Core Values, our IPACT:

Integrity

Pride

Accountability

Customer Service

Teamwork

Our Pacteon Promise is We make it right. As our customer's one source for end-of-line packaging solutions, everyone plays an important role in making that happen.

We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company.

SUMMARY AND PURPOSE

The Senior Service Manager is responsible for developing a world-class technical services team, targeting to add 10 team members per annum. This will be accomplished through assessing the skills, performance, productivity and talents of Service Technicians and Field Controls Engineers for Pacteon and preparing written evaluations with advice for improvement.

KEY RESPONSIBILITIES

• Hiring and management of Pacteon's Field Service Technicians and Engineers
• Continuous Improvement of the Technician Workforce through regular assessment of the team's skills
• Deployment and Continuous Improvement of the Service and Field controls training program
• Management of Knowledgebase for Technicians and Technical Support Specialists
• Responsible for management of Key Technician Checklists such as Installation, Commissioning, and Audit Checklists
• Partner with Parts Team to drive revenue through Audit Programs and Service Contracts
• Partner with Engineering and Operations to identify future training needs and developing a curriculum to facilitate that training
• Build and Maintain Relationships with targeted trade schools to develop a pipeline of future technicians
• Lead the Field Project management growth initiative
• Travel expected at 50%

PROFESSIONAL QUALIFICATIONS

• Education:
• 4 Year Engineering Degree or 10+ years of experience in the same or similar industry
• Experience:
• Proven leader in a fast-paced environment with the ability to make decisions with the information available.
• 5+ years managing a team of more than 20 Field Engineers and/or Service technicians
• 5+ years of developing Training programs for Technicians
• Knowledge of MS Dynamics Field Service Module or similar platform a plus.
• Skills:
• Ability to align people in a collective direction, enables them to work together and accomplish the team's goal, and helps them adjust to constantly changing environment of a growing company.
• Have excellent communication skills, including conflict management and managing through influence.
• Strong attention to detail while multi-tasking to achieve quality and timely completion of tasks.
• A results-oriented attitude coupled with a keen sense of accountability.

BENEFITS

• Medical/HSA/FSA
• Dental
• Vision
• 401k
• Company paid Life and AD&D
• Optional Life Insurance
• Flexible Work Schedule

PHSICAL REQUIREMENTS & WORK REQUIREMENTS

Physical Requirement

Never

Sometimes

Frequently

Sitting

X

Standing/Walking

X

Lifting/Carrying 10 lbs

X

Lifting/Carrying 30 lbs

X

Pushing/Pulling

X

Keyboarding

X

Gross Manipulation

X

Fine Manipulation

X

Driving

X

Stooping

X

Speaking

X

Hearing

X

Near Visual Acuity

X

Ability to Travel

X

Requirements:

Compensation details: 130###-####00 Yearly Salary

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