Job Description: Responsibilities:
- Lead the integration of Wiz with ServiceNow CMDB to populate cloud resource data from AWS, Azure, and potentially GCP, ensuring the accuracy and timeliness of CMDB updates.
- Develop and implement CMDB strategies and best practices, ensuring alignment with business goals, IT operations, and the CSDM framework.
- Maintain and enhance the health of the CMDB, including monitoring data quality, completeness, and consistency by leveraging CMDB Health Dashboards.
- Collaborate with IT, security, and cloud teams to ensure cloud resources (IaaS, PaaS) from AWS, Azure, and GCP are accurately represented in the CMDB, including any custom or proprietary cloud configurations.
- Design and maintain integration solutions with third-party tools for automatic population and synchronization of data into the CMDB.
- Implement ServiceNow ITOM modules including Cloud Client, Event Management, and Service Mapping to support the accurate tracking of cloud infrastructure, services, and applications.
- Collaborate with cloud infrastructure teams to define the data models and CI classes required to represent cloud resources accurately in the CMDB.
- Drive governance and policies for cloud resource Client and configuration management to ensure consistency, data accuracy, and reliability across the CMDB.
- Ensure compliance with CSDM best practices by mapping business applications and services to infrastructure components and managing relationships between CIs.
- Develop and customize dashboards for visualizing CMDB health, cloud resource inventory, and infrastructure insights, enabling actionable reporting for stakeholders.
- Lead efforts in CMDB cleanup and normalization in collaboration with cloud teams and ensure regular reconciliation of cloud assets and their relationships.
- Provide technical leadership in ServiceNow platform development, integrations, and enhancements with a focus on CMDB and cloud management capabilities.
Required Skills and Qualifications:
- 10+ years of experience in ServiceNow platform development with a strong focus on CMDB, CSDM, and ITOM modules (Client, Event Management, Service Mapping).
- Expertise in integrating third-party tools like Wiz with ServiceNow CMDB to populate cloud resources and other configuration items.
- Deep understanding of AWS, Azure, and GCP cloud services (IaaS, PaaS) and experience integrating their resource data into CMDB.
- Strong experience with ServiceNow Cloud Client to automate the Client and mapping of cloud resources to configuration items in the CMDB.
- Demonstrated experience in formulating and driving CMDB strategy, including governance, process improvement, and compliance with CSDM and ITIL standards.
- Strong knowledge of infrastructure and configuration management, including network devices, servers, cloud services, and virtualized environments.
- Experience with CMDB health monitoring and dashboards, defining and tracking data quality, completeness, and compliance metrics.
- Proven experience with custom integrations between ServiceNow and other enterprise systems (e.g., cloud platforms, network management tools, security.