Location: Rochester,NY, USA
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.Job Location (Full Address):Select a Shipping Address, Rochester, New York, United States of America, 14627Opening:Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:900082 ISD Chief Technical OfficeGrade:UR URGB 112Compensation Range:$65,000.00 - $135,000.00The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Responsibilities:Analyzes problems, provides complex program specifications, develops or modifies programs, assists in the scheduling of programming projects, and supervises the technical activities of assigned personnel.Responsibilities General Purpose: The Senior ServiceNow Developer plays a critical role in ensuring the effective use of the ServiceNow platform to manage IT services, automate business processes, and improve overall operational efficiency. This role requires a combination of technical skills, process knowledge, and effective communication to successfully configure and manage the platform in alignment with URMC's organizational needs. The Senior ServiceNow Developer is responsible for the configuration, maintenance, development, and overall administration of the ServiceNow platform within the URMC organization. Coaching and leading less experienced ServiceNow developers will be necessary. Responsibilities: - Configures and customizes the ServiceNow platform according to business requirements. This includes setting up user roles, permissions, workflows, forms, and other platform components. - Provides recommendations for platform configuration and develops solutions as required. - Troubleshoots technical issues, investigates root causes, and implements solutions to ensure the platform's stability and performance. - Manages user roles, groups, and permissions to ensure data security and appropriate access levels within the platform. - Integrates ServiceNow with other systems, applications, and tools to facilitate data exchange, streamline processes, and improve efficiency. - Creates and manages reports, dashboards, and analytics to provide insights into key performance indicators (KPls), service levels, and process efficiency. - Adheres to ITSM and ServiceNow best practices, standards, and governance policies to ensure consistency and alignment with organizational goals. - Identifies opportunities for process optimization, automation, and enhancement of the ServiceNow platform to drive efficiency and value. - Manages the incident and request management processes, ensuring proper categorization, prioritization, assignment, and resolution of incidents and service requests. - Collaborates with ServiceNow vendors, support teams, and consultants to address technical challenges and obtains necessary assistance. - Other duties as assigned Qualifications: - Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering, and - Master's degree (preferred) - 4-5 years of related experience - 2-3 years in a supervisory capacity (preferred) - Or an equivalent combination of education and experience - 5+ years of ServiceNow development & administration experience. Extensive proficiency in configuration, architecture, and customization of the ServiceNow platform. - Extended experience with web services, including: REST, SOAP, - JSON or XML - Extended experience with scripting languages (e.g. JavaScript) - Experience using at least one structured programming language - Strong understanding of IT Service Management (ITSM) concepts - Strong attention to detail and problem-solving skills. - Excellent communication and collaboration skills - Ability to work effectively in a team environment - Ability to independently manage initiatives (preferred) - Leading and coaching other developers (preferred) - ServiceNow CSA (Certified Systems Administrator) - ServiceNow CIS (Certified Implementation Specialist), CAD (Certified Application Specialist) or CAD (Certified Aoolication Developer) (preferred) The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Schedule 8 AM-5 PMNotice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.Learn. Discover. Heal. Create.Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goalsAt the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.